ISV Program Manager

Lansweeper is a fast-growing SAAS scale-up helping businesses better understand, manage, and protect their IT devices and network. We empower our customers with accurate data and actionable insights about their technology environment. We currently discover and monitor around 100 million connected devices from 25,000+ customers , including Mercedes, Michelin, Sony, Carlsberg, Nestlé, IBM, Maersk and Samsung to governments, banks, NGOs, and universities, driven by its 300+ strong teams in Belgium, Spain, Italy, Ireland, UK, Canada and the USA. Over 90% of our customers renew their subscriptions every year and we onboard 250 new customers every month.
The ISV Program Manager will lead the creation, execution, and continuous improvement of Lansweeper's ISV program. You will be responsible for designing program structures, managing the partner lifecycle, and ensuring that all ISV engagements are aligned with Lansweeper's goals. This role requires a skilled program manager who can juggle multiple priorities, manage complex projects, and align stakeholders to ensure seamless delivery of the program's objectives.
Program Design & Development:

• Create and Structure ISV Program: Design and develop a scalable ISV program that outlines clear guidelines, benefits, and expectations for partners across different tiers.
• Program Documentation: Define and document program policies, procedures, and governance to ensure consistency, transparency, and alignment with business objectives.
• Roadmap Planning: Develop and manage a strategic roadmap for the ISV program, setting milestones, timelines, and KPIs for success.

Program Management & Execution:

• Project Coordination: Oversee end-to-end program execution, coordinating across internal teams (sales, product, marketing, and technical teams) to ensure ISV program initiatives are executed on time and within scope.
• Lifecycle Management: Develop processes to manage the full lifecycle of ISV partners-from recruitment, onboarding, and enablement to ongoing engagement and performance tracking.
• Operational Efficiency: Continuously optimize program processes, leveraging automation and best practices to ensure operational efficiency and scalability.
• Resource Management: Work closely with the internal teams to allocate the necessary resources, ensuring timely support for ISV integration, technical alignment, and marketing activities.

Performance Monitoring & Reporting:

• KPI Development: Define and track key performance indicators (KPIs) for the ISV program, including partner onboarding times, partner engagement levels, and program impact on Lansweeper's growth.
• Data-Driven Decision-Making: Use data analytics to monitor partner performance, program effectiveness, and identify areas for improvement. Provide regular updates and reports to stakeholders on program status and outcomes.
• Risk Management: Proactively identify potential risks and bottlenecks within the program and implement mitigation strategies to ensure seamless execution.

Stakeholder Alignment & Communication:

• Internal Alignment: Work closely with cross-functional teams (Sales, Product, Engineering, Marketing, Customer Success) to ensure alignment on ISV program goals, integration processes, and partner support needs.
• External Partner Communication: Serve as the primary point of contact for ISV partners regarding program updates, initiatives, and performance insights. Ensure clear communication of program benefits and expectations.
• Collaboration with Leadership: Provide program updates to senior leadership and contribute to strategic discussions around program direction, improvements, and growth opportunities.

Continuous Improvement & Program Evolution:

• Market Research: Stay up to date with industry trends, competitive ISV programs, and partner needs. Use insights to continually evolve and innovate Lansweeper's ISV program.
• Program Optimization: Regularly assess and refine the ISV program to ensure it remains competitive, compelling, and valuable to both Lansweeper and its ISV partners.
• Feedback Loops: Create feedback mechanisms to gather input from ISV partners and internal teams, using insights to improve program offerings and delivery.

Are you the new ISV Program Manager at Lansweeper?
Requirements:

• Program Management Expertise: 2+ years of experience managing partner programs, ideally within the software industry.
• Proven Success in Program Design: Demonstrated success in building and scaling partner programs, including defining program structures, governance, and operational processes.
• Strong Organizational Skills: Exceptional project management and organizational abilities, with the capacity to manage multiple priorities and timelines.
• Data-Driven: Strong analytical skills, with experience in tracking, reporting, and optimizing program performance using KPIs and data insights.
• Technical Acumen: A basic understanding of software integration and IT systems, with the ability to collaborate effectively with technical teams.
• Continuous Improvement Focus: A passion for refining and evolving programs based on feedback, market insights, and performance data

I have a

• 2+ years of SaaS business development experience
• 2+ years in partner program, operations or related role
• Proven record of evaluating, implementing, and optimizing new tools to improve data,
  business outcomes, and efficiencies
• Skilled at promoting best practices and training users on new tools
• Strong understanding of analytics and data and how they connect to organizational
  objectives
• Able to communicate effectively with internal and external stakeholders, including
  leadership
• Comfortable working independently and communicating your conclusions to different
  departments, leadership, and partner teams

Must have

• Based in Austin, USA
• Minimum 2 years' experience working with partners programs or operations
• Strong marketing and communication skills
• Power-user of SalesForce and knows how to build custom reports
• Strong independent work ethic with a slightly competitive, I-can-do-anything
  spirit! We're looking for energy and passion

Our offer you can't refuse

• Growing along with an industry-changing, fast-growing scale-up
• Variation, challenges and responsibility
• Accelerate your career: new opportunities are right around the corner
• Medical, Dental, Vision, 401k, etc
• Flexible working hours with Hybrid in office model

US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.