Technology Operations Manager

About us.

Trumid is a dynamic fintech revolutionizing the landscape of fixed income trading. With intelligent, easy-to-use, electronic solutions, we are rapidly growing and seeking exceptional talent to help redefine the boundaries of technology and finance.

Founded in 2014 by a team of fixed income market experts, Trumid has quickly become one of the top three corporate bond e-trading platforms in the U.S. Today, over 1,300 traders from an extensive and expanding client network of 920+ buy-and sell-side institutions transact on Trumid monthly.

With a rich history of innovation and a unique ability to innovate at scale, we collaborate closely with our clients, iterating quickly toward optimal solutions. With market share and client engagement at all-time highs and our pace of product development faster than ever, this is an exciting and transformative time at Trumid.

Our business model thrives on participation, and so does our company culture. We rely on every team member’s contribution to help us accomplish our goals. To succeed at Trumid, you must be curious, passionate about your craft, ambitious, collaborative, and driven.

The opportunity.

Trumid is seeking an experienced Technology Operations Manager to support and collaborate with the Director of Technology Operations. This role will help oversee platform operations, business operations, and technology compliance while ensuring the growth and health of our technology infrastructure. The ideal candidate will be located in the NYC Tri-State area, and drive operational excellence, manage key relationships, and build client trust through reliable systems and processes. 

What You’ll Do:

• Assist in overseeing platform operations including cloud providers, data centers, SaaS solutions, environments, and integrations
• Support business operations and technology compliance initiatives across the organization
• Implement and maintain metrics reporting, technical change announcements, and documentation
• Help manage team culture, talent attraction, retention, and development processes
• Support financial management including budget planning, cost management, and resource allocation
• Drive risk and compliance efforts including vendor/client legal agreements, DDQs, tech policy management, and BCP testing
• Lead security operations with comprehensive focus on security frameworks, data security, and identity/access management
• Develop, implement, and maintain security policies and procedures aligned with industry standards and regulatory requirements
• Conduct regular security assessments and drive remediation efforts
• Lead service and support functions including incident management, client technical support, production support, and internal systems and desktop support
• Supervise release and change management processes to ensure smooth production deployments
• Track and improve operational efficiency metrics (MTTD, MTTR, change success ratio, service availability)
• Maintain relationships with key stakeholders including technical teams, executives, clients, and vendors
• Build client trust through system uptime, proactive issue detection, and effective service delivery

Technical Environment:

• Cloud Platforms: AWS/GCP
• Infrastructure Management: Kubernetes, Terraform
• Monitoring Tools: Prometheus, Grafana, ELK stack
• Service Management: ITIL framework, ticketing systems
• Release Management: Jenkins, CI/CD pipelines
• Security: Security frameworks (NIST, ISO 27001), identity management, access control systems, threat detection, vulnerability management, security policies and procedures
• Compliance: SOC2, financial regulations, BCP/DR frameworks, security compliance audits
• Desktop Support: Windows OS, macOS, Microsoft 365, VPN solutions, remote access tools, Crowdstrike, MDM platforms (Intune, Kandji), JIRA ticketing systems, hardware lifecycle and asset management

About you.

• 7+ years of experience in technology operations, infrastructure management, or similar technical leadership roles
• Bachelor's degree in Computer Science, Business Administration, or related field; technical certifications preferred
• Located in the NYC tri-state area with the ability to be in our NYC office 2-3 days a week, preferred
• Proven track record in managing technology operations in financial services or trading environments
• Strong understanding of cloud infrastructure, SaaS solutions, and modern IT management practices
• Strong experience with security frameworks (NIST, ISO 27001), risk management, and compliance in regulated environments
• Security certification required (CISSP, CISM, Security+, or equivalent)
• Experience implementing and managing comprehensive security programs
• Excellent leadership skills with ability to manage teams, contractors, and vendor relationships
• Strong financial acumen for budget planning and cost management
• Knowledge of incident management methodologies and service delivery metrics
• Experience with release management and change control processes
• Exceptional communication skills across all levels of the organization
• Ability to build and maintain relationships with clients and technical stakeholders

Employee benefits.

• Highly competitive compensation
• Fully paid medical, dental and vision coverage
• Remote work
• Team-oriented and collaborative company culture

In compliance with New York City Pay Transparency Law, the base salary range for this role in New York City is between $200,000 - $250,000. This range does not include discretionary bonus or other forms of compensation or benefits offered in connection with this job. Several factors are considered when determining a candidate’s compensation. Please note that the salary range listed for this position is based on the level of experience outlined in the job description. If a candidate's experience differs from the requirements, the salary may be adjusted accordingly.

Trumid is an equal opportunity employer.