- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
The Technology Implementation Specialist plays a crucial role in supporting Boldr’s client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is an impactful role where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments to hands-on system deployment and integration. You’ll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.
WHY DO WE WANT YOU
We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.
WHAT WILL YOU DO
- Internal Solution Development
- Identify and prioritize opportunities for AI and Automation solutions within Boldr’s internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
- Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
- Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
- Readiness Assessments for Clients
- Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
- Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
- Provide clients with clear recommendations, including alternative solutions (e.g., automation or tool optimization), to maximize their outcomes.
- Solution Deployment for Clients
- Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
- Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, PixieBrix).
- Own the client journey from initial setup to full deployment, ensuring a seamless transition and client satisfaction.
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker with keen attention to detail
- Passionate about client satisfaction and innovative technology
YOU HAVE…
- A Bachelor’s Degree in a relevant field or equivalent experience.
- 3+ years of experience in implementations, project management, or technology / AI solution deployment.
- Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
- Technical expertise, including proficiency with APIs, scripting, and integrating technology solutions into various systems.
- Familiarity with project management and CRM tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix).
- Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
- Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
- Project management certification (e.g., PMP) is a plus
- Health Insurance
- Training & Development
- HMO on-day-one
- Paid Bereavement & Family Leave
- Maternity Leave
- Paternity Leave
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Solo/Single Parent Leave
- Special Leave Benefits for Women
- Mental Health Support
Top Skills
What We Do
Boldr builds specialized global teams through ethical outsourcing.
We believe that talent is equally distributed, but opportunity is not. We are on a mission to change that by creating opportunities for global talent. As a B-Corp certified outsourcing company, we are dedicated to delivering high quality, seamless customer experiences for our values-aligned clients, whilst empowering local team members to develop and grow. Our footprint extends to the Philippines, Mexico, South Africa, and Canada.
With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is not just good for the communities we serve in, but also good for business.
To find out more about our impact initiatives, click here: https://www.boldrimpact.com/impact/
Want to build a global team? Reach out to us: https://www.boldrimpact.com/build-a-team-with-boldr/
Ready to kick off your career? Apply here: https://apply.workable.com/boldr-1/
