Technology and Operations Application Administrator

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Technology and Operations Application Administrator

At HUB International, the Technology and Operations’ Application Administrator provides the service of supporting a portfolio of applications used across the Technology and Operations organization. Duties will include, but not be limited to, configuration, maintenance/support of various products, combining technical expertise with troubleshooting and customer support responsibilities to keep multi-use software operational.

Primary Responsibilities and Activities

• Learn basic front-end usage and understand administration requirements of various applications, as assigned.
• Responsible to install, configure, and deploy said applications based on business, user, and information security requirements.
• Manage user roles, permissions, and access levels.
• Create and maintain technical documentation related to applications, configurations, and procedures.
• Provide technical support to users, resolving application-related issues in a timely manner.
• Create and/or collate feature functionality materials to support basic end user usage.
• Participate in the design of service processes to support application access and usage.
• Manage and document ticket resolutions for recurring problems and escalations.
• Work with developers, system administrators, and vendors for issue resolution and software upgrades.
• Ensure proper integration between applications and other IT systems.
• Ensure data security and compliance through appropriate access control policies.
• Generate reports on application performance and usage metrics.
• Coordinate with business units to gather requirements for new features or enhancements.
• Identify and mitigate security vulnerabilities within applications.
• Ensure that applications comply with regulatory and internal security standards.

Primary Contacts

• Cross-functional TechOps Leaders and Team Members
• Service and Application Owners

Job Requirements

Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.

Experience:

• 2-5 years of experience in application support, system administration, or related IT roles.
• Knowledge of ITSM tools for incident and problem management.
• Experience with cloud platforms (AWS, Azure) and SaaS tools.
• Ability to manage API integrations and monitor application logs.
• Microsoft Certified: Dynamics 365 or similar application-specific certifications a plus.

Knowledge and Skills

• Strong problem-solving skills and ability to manage incidents under pressure.
• Excellent communication skills to interact with users, vendors, and stakeholders.
• Analytical mindset for troubleshooting and optimizing applications.

Working Conditions

Chicago preferred; open to remote

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $90,000 to $120,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. 

Department Information Technology

Required Experience: 2-5 years of relevant experienceRequired Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

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