Primary City/State:
Arizona, Arizona
Department Name:
IT Service Operations
Work Shift:
Day
Job Category:
Information Technology
Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.
Banner Health is currently seeking an IT Technology Analyst IV responsible for supporting the Banner Health IT Incident Management process. This position is a seasoned expert that will refine, review, and introduce process improvements - including procedures to ensure effective and efficient incident responses. This role will work closely with multiple incident response teams and product teams across IT (cyber, service desk, clinical service desk) to ensure the processes meet the needs and provide appropriate metrics to drive incident response times in alignment with business expectations. This is an exciting opportunity to be part of the IT Service Management team providing lead support responsible for the end to end incident response process in conjunction with stakeholders. As this process is critical to the support of incident response, this role will join an on call rotation for Major Incidents. Required: Experience with ServiceNow.
The typical schedule for this role is Monday-Friday 8a-5p with limited schedule flexibility. The primary location for this role will be remote. An ideal candidate would possess a Bachelor’s Degree with 6-8+ years of related experience, past experience/interest with incident, change and problem management via ITIL framework best practices, audit compliance experience, multitasking abilities, strong communications skills and experience with teaching/training others. Required: Experience with ServiceNow. This can be a remote position if you live in the following states only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV & WY. Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022 and 2023!
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position is responsible for leading application and hardware lifecycle management functions across all IT Infrastructure and Operation platforms inclusive of, but not limited to: Desktop, Data Center, Server Operating Systems, Infrastructure (Storage, Virtual Machine, and Cloud, Network), Endpoint, Database, and Operations. This position will be required to demonstrate technical knowledge of infrastructure, network, and operations processes to achieve Information Technology objectives relative to the company’s business and healthcare requirements. Participates in feasibility studies, RFI development and capital budget planning. Provides technical information regarding current and future industry concepts, hardware and software.
CORE FUNCTIONS
1. Acts independently to provide knowledge, guidance, research and fact-finding expertise to define, design, and modify specifications and processes for complex information systems. Diagnoses and identifies solutions to complex systems problems involving technology supported by the team. Ensures the department and company standards are implemented and adhered to on a consistent basis.
2. Provides indirect leadership for company staff, information technology staff and various committees guiding the design, implementation, and maintenance of complex application, infrastructure and system specifications and processes. Participates in and may lead taskforces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness, and efficiency.
3. Defines and documents requirements for system enhancements or to resolve system deficiencies. Maps experiences and requirements back to the external inputs to confirm fit with desired scope and customer preference. Establishes and manages an effective dashboard of metrics that communicates initiatives, objectives and progress towards specific goals. Educates and influences business and solution leaders on the most effective use of technology options from both short- and long-term perspectives.
4. Creates project specifications, establishes technical vision and analyzes tradeoffs between usability and performance needs. Reviews and consults on the design and content of all technology projects to ensure consistency across electronic platforms, efficiency and lack of redundancy. Creates statistical analysis of relevance to business and strategic objectives. Assures the proper business case has been provided and the solution fits with overall strategic direction.
5. Provides high level, advanced expertise to the development of fully integrated testing scenarios. Develops comprehensive test plans, ensuring information that crosses multiple systems are considered and included. Ensures testing is completed. Documents testing. Creates any necessary documentation and support materials.
6. Leads the process of Business Governance and prioritization of requests. This includes backlog management, and agile process management for Scrum or Kanban. Attends change advisory board (CAB) meetings, if appropriate.
7. Ensures all changes under functional area of responsibility are assessed for impact on service levels, including SLAs, OLAs and underpinning contracts.
8. Oversees the effective, correct, and consistent application of data analysis and decision making based on facts. Develops solutions by applying accepted processes or creating new approaches to leverage technology from abstract information.
9. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge and five years of technical support experience is required, including maintaining, monitoring and in-depth troubleshooting of technical systems.
Must be able to develop conceptual sketches, wireframes, visual mock-ups, and develop prototypes. Must be proficient working with spreadsheets, databases, word processing and presentation software. Project management/coordination experience is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Must have knowledge of Information Technology in a fast-paced environment. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Bachelor’s degree in Information Technology, Business or related field preferred.
Experience in the healthcare industry preferred. Advanced knowledge of Microsoft applications preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
What We Do
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
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