Company :enGenJob Description :
JOB SUMMARY
This job provides critical technology administration services for Adobe Experience Manager (AEM) and Adobe Customer Journey Analytics (CJA). Responsibilities include maintaining the health, performance, and security of these platforms, ensuring optimal functionality for internal teams and external customers. This role will support users in leveraging AEM for content creation, management, and delivery, and CJA for analyzing customer behavior and optimizing marketing campaigns. The successful candidate will play a key role in enabling data-driven decision-making and effective communication across the organization.
ESSENTIAL RESPONSIBILITIES
- Regularly monitor the infrastructure to ensure the information technology services and enterprise software applications are performing at optimal levels to meet all service level objectives.
- Troubleshoot technical issues affecting the infrastructure, and determine root cause to resolve problems returning services to normal levels.
- Provide support to project teams and end users of the information technology services and their associated enterprise software platforms.
- Execute software deployments between the environments in the software development lifecycle as requested by project teams or end users. Apply software upgrades, patches, and configuration changes.
- Assist new project teams and health plan partners in the onboarding process which includes software acquisition, security setup, and establishing their use of the various software development lifecycles.
- Participate on the on-call rotation to support the infrastructure for the information technology services supported by the team.
- Apply security permissions to the software to ensure appropriate data segregation in a multi-tenant environment. Assure compliance to required corporate standards, procedures, guidelines and processes, including audits.
- Participate in technical proof of concept projects as needed to evaluate new features, functions and technology for the information technology services supported by the team.
- Other duties as required.
EDUCATION
Required
- Bachelor's Degree in Information Technology or related discipline
Substitutions
-
6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
- None
EXPERIENCE
Required
- 3 - 5 years of IS/IT
Preferred
- 5 - 7 years of IS/IT
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
SKILLS
- Communication Skills
- Information Technology
- Technology Services
Languages (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Top Skills
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.
A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.
Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.
We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.
We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
