Technical Writer

Posted 5 Days Ago
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Noida, Gautam Buddha Nagar, Uttar Pradesh
Mid level
Software
The Role
The Technical Writer develops and maintains documentation for PrismHR products, collaborating with teams to create user-friendly content and manage documentation during Agile sprints.
Summary Generated by Built In

The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.

Specific Duties and Responsibilities:

  • Author content using MadCap Flare.
  • Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
  • Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.
  • Capture end-user and administrative tasks performed in PrismHR products and their expected results.
  • Manage documentation drafts and the flow of information during development and testing.
  • Collaborate with teammates.
  • Participate in Agile development processes and influence product enhancements based on customer needs.

Additional Duties and Responsibilities:

  • Manage PrismHR documentation with varying priorities and deadlines within bi-weekly/monthly sprints.
  • Use revision and source control effectively within a team setting.
  • Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise.
  • Other duties or projects may be assigned as needed.

Skills And Experience:

  • Superior oral and written communication skills.
  • Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner.
  • Technically curious and motivated to understand PrismHR functionality.
  • Ability to prioritize while taking direction from management.
  • Proactive at removing impediments with a “get the job done” attitude.
  • Flexible and able to work well under pressure and adapt to shifting deadlines.
  • Must be a team player.
  • BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing.
  • Minimum 4 years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
  • Experience with Visio or other flowcharting software.
  • Proficiency with MadCap Flare is required.

Top Skills

Confluence
JIRA
Madcap Flare
Salesforce
Testrail
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The Company
Hopkinton, MA
366 Employees
On-site Workplace
Year Founded: 1985

What We Do

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class payroll, benefits and HR to small and medium sized businesses. PrismHR software is used by more than 88,000 organizations and 2.2 million worksite employees, processing greater than $57 billion in payroll each year. Visit our website to learn more about how PrismHR can help your business be more profitable and productive. http://www.prismhr.com

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