Technical Writer

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

Job Description

As a Technical Writer, you will independently manage and deliver high-quality documentation projects, demonstrating expertise in QAD products and user-focused writing. As well as mentor and/or supervise a team of technical writers, and training junior staff to maximize work efficiency and guidance regarding SOPs.Independently manage and deliver high-quality documentation projects, demonstrating expertise in QAD products and user-focused writing. As well as mentor and/or supervise a team of technical writers and train junior staff to maximize work efficiency and guidance regarding SOPs.

What you will do:

• Efficiently create, merge, and maintain structured product documentation and release posts for assigned product groups. Guide improvements to documentation content and processes, and suggest and balance priorities.
• Ensure that product documentation is well organized in assigned projects by using internal and industry best practices in order to take full ownership of assigned documentation projects, ensuring timely and high-quality delivery.
• Actively create or improve text, such as field labels or error messages, with a focus on your assigned product(s).
• Provide effective and efficient reviews for content created by other technical writers, based on relevant style guides.
• Deeply understand the technology and features of the development groups to which you’re assigned, and have an advanced to expert understanding of your assigned project in order to become a subject matter expert (SME) in assigned QAD products or technology areas.
• Contribute changes that help the organization evolve the culture and best practices.
• Communicate effectively and professionally with other team members in order to plan and execute documentation projects effectively, collaborating with cross-functional teams.
• Act as the Technical Writing lead for assigned projects and products in order to exhibit leadership and collaborative traits as a Senior.
• Mentor other technical writers and team members regarding best practices and documentation knowledge processes, and advise junior writers to have maximum workforce efficiency.
• Be available to interview potential technical writing candidates.
• Efficiently create, merge, and maintain structured product documentation and release posts for assigned product groups. Guide improvements to documentation content and processes, and suggest and balance priorities.
• Ensure that product documentation is well organized in assigned projects by using internal and industry best practices in order to take full ownership of assigned documentation projects, ensuring timely and high-quality delivery.
• Actively create or improve text, such as field labels or error messages, with a focus on your assigned product(s).
• Provide effective and efficient reviews for content created by other technical writers, based on relevant style guides.
• Deeply understand the technology and features of the development groups to which you’re assigned, and have an advanced to expert understanding of your assigned project in order to become a subject matter expert (SME) in assigned QAD products or technology areas.
• Contribute changes that help the organization evolve the culture and best practices.
• Communicate effectively and professionally with other team members in order to plan and execute documentation projects effectively, collaborating with cross-functional teams.
• Act as the Technical Writing lead for assigned projects and products in order to exhibit leadership and collaborative traits as a Senior.
• Mentor other technical writers and team members regarding best practices and documentation knowledge processes, and advise junior writers to have maximum workforce efficiency.
• Be available to interview potential technical writing candidates.

Qualifications

What you need:

• 6 or more years of experience and at least 4 focused in technical writing or a related field.
• Education: A bachelor's degree in English, communications, journalism, engineering, or computer science is preferred.
• Languages: English (Advanced/Conversational)
• Nice to have: Certification in Technical Writing, UX Writing, Grant Writing, AI Technical Writer, Proposal Writing, XML Writing, Knowledge Management, Medical Writing and/or Documentation Engineering.

Computer skills:

• Advanced to Expert skills in Google Workspace (Gmail, Drive) Google Docs, Slides, Forms, Sheets, and Atlassian tools (Jira and Confluence).
• Advanced-level knowledge of Oxygen Editor, ePublisher, Adobe FrameMaker, MadCap Flare, WalkMe or other DAP.
• Advanced experience or knowledge using a CCMS (Cloud/SaaS and OnPrem) and CDP (SaaS).
• Advanced experience with Google AutoML and/or other AI tools is a plus.

Other knowledge: 

• Advanced experience in API/Developer documentation, XML (DITA and/or DocBook) writing and/or Structured Authoring.
• Strong interpersonal and/or customer service communication skills. 
• Experience in peer reviewing/editing is a plus.
• Experience working with global and multicultural remote teams is a plus.
• Strong desire to learn, develop, and grow with the organization by helping improve current standards and/or processes.

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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