Technical Writer

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

REPAY is seeking a Technical Writer to join our team.  The Technical Writer will work closely with cross-functional teams, including software developers and product managers, to gather information and develop materials to assist with product launches and updates. The work is varied, fast-paced and challenging. You will have an opportunity to grow your technical skill set and knowledge of the FinTech sector.

RESPONSIBILITIES
•    Create and maintain product documentation, including feature descriptions, FAQs, user guides, integration guides, and release notes.
•    Use visuals, examples, and clear language to help users quickly understand workflows, features, and functionality.
•    Collaborate with product managers, engineers and customer-facing teams to gain insights, gather requirements, and ensure accuracy and completeness of documentation.
•    Navigate testing environments to get hands-on experience and document system functionality, workflows, and features.
•    Create, revise, and refine documentation drafts as features evolve, demonstrating flexibility with iterative processes and adapting to shifting requirements and priorities.
•    Contribute to documentation plans, estimate tasks, and deliver within release schedules.
•    Participate in editorial and technical reviews to ensure accuracy, clarity and adherence to writing and brand standards.

SKILLS & EXPERIENCE NEEDED
•    Bachelor’s degree in Technical Communication, English or Journalism or similar equivalent experience.
•    2+ years of software documentation experience; consumer products preferred.
•    A strong curiosity and enthusiasm for learning new technologies, exploring software tools, and experimenting with innovative solutions.
•    Excellent written and verbal communication.
•    Strong attention to detail and commitment to producing high-quality documentation.
•    Proven ability to work independently and as part of a team.
•    Experience creating documentation in an Agile development environment and collaborating with Agile development teams.
•    Be proficient in Microsoft Office Suite and other relevant software, such as Adobe Acrobat and image editing software.
•    Familiarity with documentation development processes, review cycles, standards, and content frameworks.
•    A portfolio of past work to show us your skills and capabilities.

PREFERRED SKILLS
•    Experience authoring or editing documentation markup “source code” like HTML, Markdown, or Wiki platforms. 
•    Experience with knowledgebase systems, Wiki platforms, and/or online documentation platforms like ReadMe and Confluence.
•    Experience writing API documentation. 
•    Experience with HTML, CSS, JavaScript, or other Web technologies.
•    Experience with any source control system.
•    Experience in the FinTech domain, especially Payments and/or Processing.
 

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.