User Documentation Specialist

General Summary
At LAIKA, innovation and artistry go hand in hand. As a User Documentation Specialist, you’ll translate complex technical systems into clear, user-friendly documentation that empowers our artists, engineers, and creatives. 
Working with the Technology Engagement & Development (TED) team, you’ll create resources for LAIKA’s proprietary tools, workflows, and third-party systems. Partnering with the Sr Technology Engagement and Development Manager and Training & Development Analysts, you’ll ensure our teams have the knowledge they need to push the boundaries of stop motion storytelling.  

Job Functions 

• Develop user-friendly application guides, product manuals, and visual documentation to support technology adoption.
• Partner with Training & Development Analysts to document new workflows, helping production teams master LAIKA’s tools.
• Work with Technology subject matter experts to translate complex, undocumented processes into clear software documentation.
• Collaborate with the Sr Technology Engagement & Development Manager to identify documentation gaps and refine strategy.
• Organize and maintain the Technology department’s technical documentation system.
• Review and enhance existing technical documentation to ensure clarity for diverse user groups.
• Assist in crafting user communications about system updates, outages, and process changes. 

Qualifications 

• 3+ years writing technical documentation, ideally in Software Development, IT, or Computer Science. 
• Strong ability to translate complex technical concepts into clear, concise language.
• Excellent research, analytical, and communication skills.
• Ability to manage multiple projects under tight deadlines.
• Experience with documentation tools (e.g., Articulate, Microsoft Office, Confluence, Camtasia, SnagIt, and programs within the Adobe Suite). 

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 15 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.  

Location 
On-site in Hillsboro, OR, and eligible for remote or hybrid work.
Salary 
Salary is commensurate with skills and experience.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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