Technical Writer

About BLEN

BLENers are passionate about using technology to solve real-world problems. For over 20 years, we've been helping government agencies and businesses transform their digital experience. We bring fresh perspectives to every project, from modernizing legacy systems to building cloud-native applications to experimenting with technology that’s just around the corner. We value building long and enduring partnerships to solve complex challenges by putting humans at the center of all the experiences. Our team thrives on turning tricky problems into solutions that are practical, accessible and performant.

About this position

Technical Writers at BLEN play a crucial role in creating clear, concise, and comprehensive documentation for our complex software solutions and APIs. They combine strong writing skills, technical understanding, and strategic thinking to develop documentation that meets the diverse needs of our developer community and end-users. Our technical writing team collaborates closely with developers, product managers, and other stakeholders to ensure that our documentation is accurate, up-to-date, and aligned with our overall product strategy. They are instrumental in enhancing user experience, reducing support costs, and driving the adoption of our technologies through high-quality documentation.

What we would like from you

• As a Technical Writer at BLEN, you will drive our documentation strategy and be responsible for creating and maintaining high-quality technical content. Your responsibilities will include:




• Drive our documentation strategy, starting with the information architecture and extending to identifying the most crucial content
• Define documentation standards, process improvements, and champion their adoption across the organization
• Collaborate with cross-functional teams to ensure documentation is comprehensive and strategically aligned to meet the diverse needs of our developer community
• Write and edit clear, concise, and accurate technical documentation for developers, including API references, user guides, and tutorials
• Lead documentation projects, managing timelines and deliverables
• Produce quality documentation within aggressive deadlines
• Work with emerging technologies and multiple products or domains
• Develop content for an international audience, ensuring clarity and cultural sensitivity
• Implement and maintain documentation in various formats, including HTML, DITA, and Markdown
• Utilize authoring systems and tools to streamline the documentation process
• Proofread and edit technical content with high attention to detail
• Collaborate with subject matter experts to gather and validate technical information
• Maintain documentation throughout product lifecycles, ensuring it remains current and relevant
• Gather and analyze user feedback to continually improve documentation quality and usability
• Stay updated with industry trends in technical writing and documentation best practices




• Your main goal will be to ensure our technical documentation effectively supports our developer community and end-users, enhancing their understanding and adoption of our technologies through clear, comprehensive, and strategically aligned content.

Basic qualifications

• Essential Requirements
• 6-9 years' experience writing and editing developer documentation
• Proven ability to lead documentation projects
• Excellent developmental editing, writing, and verbal communication skills
• Ability to produce quality documentation with aggressive deadlines
• Proven ability to work well with people and on a team
• Experience writing for an international audience
• Proficiency in both spoken and written English
• Experience with HTML/CSS/Markdown language and git repositories
• Basic understanding of JavaScript and Web concepts, with ability to test small snippets of code
• Familiarity with modern content guidelines, documentation release processes, and management tools




• Preferred Skills and Experience
• Advanced degree in Technical Communication or related field
• Experience with DITA and other structured authoring methodologies
• Proficiency with authoring systems like Adobe Technical Communication Suite, oXygen, or XMetaL
• Experience detailing APIs and Web technologies
• Familiarity with agile development methodologies
• Knowledge of accessibility standards for documentation
• Experience with documentation localization processes
• Certifications in technical writing or related fields

Requirement

• Must be a US Citizen or legal resident and able to work domestically
• Must be able to attain low-level security clearance

Perks

• Work from anywhere.
• Competitive pay.
• A contribution to your health benefit.
• The chance to work on high-visibility projects and make a significant impact.

Get to know us

• We are a small, creative and highly technical team.
• Our heroes are the scrappy folks that dare to dream and do great things. We love people that care more about doing the right thing than taking a shortcut.
• We believe in finishing projects and floor our clients by how much we cared about their project.
• We believe in integrity and because we're small, we are very selective of our partners and clients.
• We do not use phrases like 'human resource' because you are NOT a resource. You are a team member and we will treat you like one.

What you should expect from us

• We will treat you fairly.
• We give you space to grow both personally and professionally.
• We will hear your ideas even when we disagree -- especially when we disagree.
• We will be equitable with our success and be honest with our challenges.
• We will always tell you the truth. Even when the truth is difficult.