Technical Writer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Technical Writer

Job Description

The Role

Technical writers at SUSE support the Product & Solution Documentation department on documentation projects by researching, writing and editing documentation for SUSE products and solutions. Collaborating with other teams, technical writers are responsible for maintaining and modernizing existing documentation for the assigned products and solutions.

Our ideal candidate is passionate about creating and building modern documentation to help people understand and use SUSE’s cloud native projects. They enjoy and are adept at working with community members, open source contributors, talented engineers, fellow technical writers, and developer advocates in developing and maintaining software documentation. They will have open source development experience, a passion for community engagement, and experience working collaboratively across teams and disciplines.

Critical to achieving excellent results will be advanced Linux, container and Kubernetes knowledge, the ability to independently research, and the willingness to test the documentation.

Focus Areas  

In this role, you will work with a team of talented and motivated engineers, technical writers, developer advocates, and managers to develop effective documentation for SUSE’s cloud native projects, which include SUCE Rancher Prime, k3s, RKE2, SUSE Virtualization, SUSE Storage, SUSE Observability, SUSE Security, and other projects. Responsibilities include:

• Independently researching topics.

• Working with cross-functional teams to understand product features, changes and develop effective documentation in a timely manner.

• Partnering with subject matter experts to document complex architectural details and develop reference guides.

• Collaborating with fellow team members to develop efficient processes that allow the Documentation team to support multiple project needs.

• Developing best practices that can be used across projects to achieve consolidation/standardization.

• Delivering documentation on time and in scope.

Preferred Experience & Skills 

• Typically a first level university degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 3+ years related experience (or equivalent work experience).

• Three or more years experience as a technical writer in the IT industry; preferably in a team of writers.

• Excellent technical writing skills and ability to peer review technical documents for grammar, content, and style of writing.

• Solid knowledge in technologies that support Cloud Native Development

• Solid Linux knowledge, including basic server administration experience and familiarity with the command line.

• Expertise in developing documentation as code using source formats such as Markdown, AsciiDoc and frameworks such as Docusaurus, Antora etc

• Expertise in the standard GitHub workflows.

• Ability to articulate complex technical concepts in a simplified form

• Knowledge of and ability to utilize a variety of tools and technologies to support multiple technologies.

• Very good communication skills, both written and oral.

• Excellent English language skills (reading and writing) are mandatory. 

Personal Attributes 

As a candidate you must

• bring a solid understanding of open source software and processes.

• be ready to work in an open source and exposed environment.

• be passionate about explaining the various aspects of Linux and Cloud Native software and SUSE products to a technical audience.

• be ready to dive into the diversity of SUSE products and solutions.

• love to work in an expanding, growing and fast changing market.

• be able to coherently understand and describe complex topics and to reduce them to the core.

• be an excellent team player, with a high degree of self-management and autonomy at the same time.

• bring a high degree of quality awareness and customer focus.

• have an analytical and process-orientated mindset.

Job

Engineering Services

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!