Yuno

Technical Writer

Posted 19 Days Ago

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Hiring Remotely in Bogotá, Bogotá, D.C.

Remote

Mid level

Payments

The Role

As a Technical Writer at Yuno, you will create and maintain product documentation including user guides, API references, and technical manuals, ensuring high quality and alignment with product goals. You will collaborate with product teams to gather information, implement documentation strategies, and measure content effectiveness.

Summary Generated by Built In

Remote, Full Time, Individual Contributor, +4 years of experience

Who We Are

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.

Shape your future with Yuno!

We are Orchestrating the best high-performing team! If you are an Technical Writer ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions, contributing to our global expansion.

As a Technical Writer you will be part of the team of the product.

🟣 Your challenge at Yuno

• Deliver High-Quality Documentation: Create, maintain, and continuously improve product documentation, including user guides, API references, FAQs, technical manuals, and online help resources.

• Drive Vision and Strategy: Define and implement the overall strategy for documentation, ensuring alignment with business objectives, product goals, and user needs.

• Collaborate Across Teams: Partner with product managers, engineers, designers, and customer support teams to gather information and translate technical concepts into accessible, user-friendly content.

• Champion Documentation Standards: Establish and promote documentation best practices, style guides, and content templates to ensure consistency and quality.

• Understand the Audience: Conduct user research and collect feedback to understand the documentation needs of developers, customers, and internal teams. Use insights to continuously improve content relevance and usability.

• Leverage Tools and Technologies: Utilize state-of-the-art tools and methodologies to streamline the creation, maintenance, and publication of documentation. Explore innovative ways to make technical content interactive and engaging.

•Measure Success: Define KPIs for documentation effectiveness, such as customer satisfaction, adoption rates, and support ticket deflection, and use these metrics to drive continuous improvement.

🟣 Skills you need

Qualifications

• Fluency English is a must

• Proven experience as a Technical Writer or in a similar role, ideally within the software, fintech, or technology industry.

• Exceptional writing and editing skills with the ability to simplify complex technical information for diverse audiences.

• Strong understanding of technical concepts, such as APIs, software development, and systems architecture.

• Experience with documentation tools like Confluence, MadCap Flare, GitHub, Swagger, or similar platforms.

• Ability to define and execute a documentation strategy aligned with organizational goals.

• Excellent collaboration and interpersonal skills, with the ability to work cross-functionally.

• Analytical mindset and experience in measuring the success of content delivery.

🟣 What we offer at Yuno

• Competitive Compensation