Technical Writer

Position Summary

Our content is one of the first things our customers see when they use our products. We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand with our content.
We are hiring for a talented Technical Writer to join our global Content team!
The ideal candidate is a keen learner who enjoys being a Subject Matter Expert, excels at research, loves being an early product user, passionately advocates on behalf of customers, and develops world-class content that is perfectly pitched to our users.

Role and Responsibilities

About the Role

• Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials
• Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, and REST APIs
• Write blog posts and create how-to videos to promote our products.
• Understand our customers: their point of views, knowledge levels, skill sets, preferences, and pain points. You’ll do this by working with our UX researchers to run surveys, interviews, and tests. With this knowledge, you’ll pitch your content to the right audience using the right language.
• Become a Subject Matter Expert in technologies related to user account management, mobile device management.
• You are a disciplined self-learner, making use of a variety of methods to become proficient fast
• Optimize quality by reviewing customer feedback, and continually improving our content
• Enhance internal efficiency and productivity. You’ll review the latest tools and methods; propose new ways of working; and train and support team members during transitions

About You

• Bachelor’s degree in Engineering, Computer Science, Science, Communications, or equivalent
• Excellent proficiency in English, ability to explain highly complex concepts in plain English
• Ability to understand new and complex technologies quickly
• Strong attention to detail and a commitment to quality
• Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself
• Agility in multi-tasking in a rapidly changing environment with hard deadlines
• Knowledge of any of the following: Mobile Device Management solutions, Microsoft Endpoint Manager, or Active Directory (AD)
• Experience with Markdown, HTML and CSS: troubleshooting issues, updating design and layout
• Experience with video development: storyboarding, scripting, production

Skills and Qualifications

The salary range for this role is expected to be between $58900 to $76230 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.

The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer. We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to modify or remove job postings at any time.

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