Technical Writer

What you can expect

As Zoom’s Global Architect team grows, we are looking for a Technical Writer who is responsible for creating clear, effective documentation supporting both Zoom and partner-led service delivery.

About the Team

In Zoom’s market, agile content creation is crucial. A high level of technical aptitude and collaboration skills are required to be successful in Zoom’s rapid, results-focused work environment. The right candidate will bring a passion for using documentation to bridge the gap between the Zoom platform and complex customer needs.

Responsibilities

• Creating, updating, and maintaining technical documentation required for service delivery teams, including architectural considerations, deployment guides, configuration instructions, troubleshooting steps, and knowledge bases.

• Developing and maintaining Standard Operating Procedures (SOPs) and best practice documents for teams. Create playbooks to streamline recurring processes and improve service consistency.

• Editing and proofreading documents provided by engineers, consultants, or other SMEs to ensure professionalism and clarity. Ensure compliance with organizational templates, branding, and style guidelines.

• Collaborating with Solutions Engineering, Product Management, and Engineering to understand product capabilities, limitations, best practices, and key considerations for communicating with Zoom customers.

• Breaking down highly technical concepts into explainable combinations of written text and supporting visuals. Ensure documentation adheres to industry standards, best practices, and internal style guides.

• Identifying opportunities for improving documentation processes and content quality. Implement feedback from clients and stakeholders to optimize documentation and delivery practices. Help scale the team through new ideas for content and processes.

• Using technical writing tools and content authoring platforms effectively. Familiarity with APIs, software deployment tools, or product management platforms to document technical workflows.

• Assessing and prioritizing incoming requests, coordinate efforts between Service Delivery, Engineering, Product Management, Sales, and Marketing functions to maximize impact and reduce duplication of work.

What we’re looking for

• 3+ years in a Technical Writing, Service Delivery, Technical Sales Enablement field

• Experience with deployment of Zoom products and platform offerings

• Have good analytical and problem-solving skills, self-motivated, personable, with great attention to detail

• Experience with professional services, system integrators, or business consulting

• Experience with AI, LLMs, telephony systems, contact center, and APIs

• Have SaaS Collaboration experience

Salary Range or On Target Earnings:

Minimum:

$76 800,00

Maximum:

$186 200,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

11/25/24

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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