Technical Writer

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking an experienced and detail-oriented Technical Writer to join our team. The Technical Writer will be responsible for creating and maintaining documentation to support the Information Security Governance, Risk, and Compliance (GRC) Team.The candidate will be responsible for producing high-quality clear and concise documentation that meets the needs of our users, including policies, standards, procedural guides, manuals, and online help. You will work closely with subject matter experts such as engineers, developers, and product managers to gather information and translate it into clear and concise content that is easily digestible by users at the target audience whether technical or non-technical level.
Responsibilities

• Documentation creation. Develop and maintain technical documents, including policies, standards, procedural guides, manuals, and online help, ensuring they are clear, accurate, and user-friendly.
• Collaboration. Reviews security controls, frameworks, and regulations; assesses implementation requirements; and integrates input from key stakeholders and subject matter experts. Work closely with other organizations, such as legal compliance, information security, internal audit, engineers, and developers, to gather and interpret complex technical information.
• Content structuring. Organize and present information in a logical and coherent manner, making it understandable to both technical and non-technical audiences.
• Editing and proofreading. Review and adjust content to ensure clear, concise and accurate, adhering to company style guides and standards.
• Brainstorms methods to communicate a range of content (e.g., training resources, policy changes) to a diverse audience of technical and non-technical users. Ensures materials meet regulatory, legal, and other compliance requirements thru collaboration with legal and compliance groups.
• Tool proficiency. Ability to use a variety of documentation tools and platforms to create, manage, and publish content.
• Track and ensures annual review of company Policies, Standards, and Controls whole maintaining versioning control.
• Cybersecurity Intranet Site - Awareness Content Maintenance and policy posts.
• Manages multiple projects while meeting stated deadlines.
• Other duties as assigned to support Security Program

Qualifications

• Experience in technical writing or a related field. 3+ years preferred.
• Bachelor's degree or equivalent experience in Technical Communication, English, Information Systems or Cyber Security related field is preferred.
• Strong understanding of technical concepts and the ability to explain them in simple terms.
• Excellent writing, as well as editing, and proofreading skills, with a keen eye for detail.
• Ability to work collaboratively with a variety of cross-functional teams, including engineers and developers.
• Proficiency in Microsoft Office 365 documentation tools
• Experience with content management systems (CMS) and version control systems.
• Experience developing documents that conform to accepted standards in the field.
• Experience with Information Security and Governance, Risk, and Compliance concepts a plus
• Experience with content management systems (CMS) and version control systems.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $64,260.00 - $105,570.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty