Altice USA
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The Technical Writer will create and maintain documentation for the Information Security Governance, Risk, and Compliance (GRC) team, including policies and procedural guides. Responsibilities include collaborating with subject matter experts, structuring content for technical and non-technical audiences, and ensuring compliance with regulations.
The Retention Specialist is responsible for retaining customers wishing to disconnect or downgrade their service by educating them on the benefits of Optimum's products and services. The role involves utilizing sales techniques to foster customer retention and improve satisfaction, alongside navigating billing systems to address customer inquiries.
The Advanced Installation Tech is responsible for installing and repairing telecommunications equipment in various locations, ensuring compliance with quality standards and performing circuit testing. The role requires troubleshooting multiple protocols and working independently under the direction of management while maintaining accurate data records.
The Customer Engagement Analyst will analyze data to identify trends, resolve performance issues, and enhance customer experience. Responsibilities include conducting audits, collaborating with various departments to standardize processes, and implementing improvements based on KPI monitoring.
The Customer Engagement Analyst will analyze and interpret data to identify trends and issues impacting customer experience during installations. They will collaborate with various departments to ensure process consistency and performance against KPIs, while also researching and resolving issues related to customer journeys and recommending improvements to workflows.
The Senior Director of Voice of Customer will lead the VoC program, focusing on customer feedback to drive improvements in customer experience. Responsibilities include designing surveys, analyzing data, creating actionable insights, and collaborating with departments to enhance customer satisfaction and loyalty.
The Manager Field Service oversees installation, maintenance, and repair of telecommunications equipment and services. Responsibilities include managing technician assignments, developing action plans, monitoring performance, ensuring adherence to safety policies, and interfacing with clients. The manager is also responsible for developing reports, maintaining equipment inventories, and managing a 24/7 on-call technician rotation.
The Sr. VDI Horizon Administrator manages the VMware Horizon VDI environment, ensuring stability and efficiency. Responsibilities include troubleshooting user issues, patching, maintenance, overseeing UAGs, Connection Servers, vCenters, and managing Active Directory. The role includes documentation and mentoring team members for growth.
As a Local Ad Sales Account Executive, you'll consult with local businesses to assess their needs and develop tailored advertising solutions. You will manage client accounts from proposal to campaign activation while leveraging your sales skills to build and maintain a strong sales pipeline. Success in this role is marked by exceeding sales goals and engaging with clients effectively.
Responsible for creating and implementing processes, systems, and tools to drive efficiency and revenue growth in sales operations. Collaborate with cross-functional teams, analyze sales data, and lead compensation planning. Align sales goals with corporate strategy and optimize revenue outcomes through data-driven decisions.
Responsible for creating and implementing effective processes, systems, and tools to drive efficiency and revenue growth in sales operations. Collaborate with teams to align sales, marketing, and customer success strategies. Lead a team to manage sales processes, territory planning, and compensation. Analyze data to identify trends and make recommendations for improvement. Install and adopt key performance indicators to measure sales effectiveness.
The VP of Sales Operations at Optimum will be responsible for creating and implementing processes, systems, and tools to drive efficiency and revenue growth. They will lead a team and collaborate cross-functionally to align sales, marketing, and customer success efforts. The role requires strong analytical, problem-solving, and communication skills, as well as strategic thinking and a passion for driving revenue growth through optimization.
The Messaging & Collaboration Engineer will provide support, implementation, and design services mainly focused on Microsoft O/M365 and Azure systems. Responsibilities include managing the O/M365 environment, ensuring system security and performance, troubleshooting user issues, and collaborating with cross-functional teams for system integration. Developing automation routines and keeping updated on new technologies are also key tasks.
The Senior Active Directory Engineer is responsible for supporting, implementing, and designing Microsoft Active Directory systems, as well as managing directory and identity management solutions across the enterprise. This role includes troubleshooting, automating processes, and collaborating with other IT teams to ensure secure and reliable directory services.
The Identity & Access Management Engineer ensures the design and maintenance of Altice USA's IAM system, overseeing user access, provisioning, and de-provisioning. Responsibilities include governance tools, RBAC implementation, security assessments, project management, and vendor relations.
The Sales Operations Support Specialist supports the sales organization by providing administrative assistance for sales tools. Responsibilities include troubleshooting technical issues, managing user access, tracking call traffic, generating reports, and maintaining billing systems performance. This role also includes onboarding sales agents and ensuring compliance with operational standards.
The Sales Operations Support Specialist provides administrative support to the Residential Sales organization. Responsibilities include troubleshooting technical requests, onboarding sales agents, managing user access, reporting sales performance, and ensuring system compliance and efficiency.
As a Community Account Manager, you will manage a portfolio of multi-dwelling unit properties, focusing on growing market share through new movers, win-back customers, and upgrades. Responsibilities include coordinating marketing events, conducting site visits, managing relationships with leasing staff, and addressing service issues in collaboration with various internal teams.
As a Small to Medium Business Account Executive at Optimum, you will engage with business owners to provide tailored connectivity solutions, generate leads, and close sales. Your role involves product knowledge, crafting customized solutions, and building lasting relationships while ensuring exceptional post-sales support.
The Executive Customer Relations Intake Coordinator at Optimum is responsible for creating and assigning cases, managing customer escalations, and ensuring timely resolution of customer issues. The role requires exceptional communication and organizational skills, as well as the ability to work in a customer-centric environment. Minimum qualifications include a high school diploma, 1 year of administrative experience, and proficiency in MS Outlook, Word, and Excel.
