Technical Writer

Career Fulfillment & Culture

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

• Innovation with results that matter
• Deliver what you promise
• Can-do attitude
• Open, direct & respectful communications
• We care deeply
• We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

We are looking for candidates who are passionate about creating easy-to-use product software documentation for both technical and non-technical users. In this role, you will write documentation for accessibility testing software for mobile apps. The role includes documenting technical software (which may not have a graphical user interface) for app developers. It also includes writing step-by-step instructions for non-technical audiences who use a UI-based version of our testing tools. Lastly, it includes writing educational content to help users understand accessibility guidelines and accessibility test results.

Primary Responsibilities

• Write and maintain detailed technical documentation for developers explaining how to implement and use API-based accessibility testing software for their mobile apps.
• Write and maintain end-user documentation for non-technical testers explaining how to install and use UI-based accessibility testing tools for their mobile apps.
• Write release notes for product releases
• Work with product owners and developers to produce and explain code samples, API documentation, development workflows, and other technical content.
• Work with accessibility experts to incorporate accessibility information into documentation, including easy-to-understand explanations of accessibility findings and detailed remediation advice, including code samples.
• Contribute to the information architecture and customer-facing messaging related to product documentation.
• Work with training instructors to ensure customers have appropriate documentation to be successful in using accessibility testing software products.

Requirements

• Technical experience:
  • Experience writing markdown and HTML
  • Experience using code repository tools, such as GitHub, to commit changes and create pull requests
  • Ability to learn and apply knowledge of technical concepts to documentation writing, such as:
    • Modern app development languages, such as native app development with Swift and Kotlin, cross-platform app development with React Native, Flutter, or .NET MAUI, and hybrid app development utilizing webviews
    • Automated app testing technologies such as Espresso, XCUITest and Appium
    • Modern data formats, such as JSON
  • Ability to learn and apply knowledge of accessibility concepts to documentation writing, such as Web Content Accessibility Guidelines (WCAG).
• Technical writing experience:
  • 2-3 years of experience with writing and maintaining user documentation for developer-focused software products
  • Knowledge of technical writing standards
• General:
  • Outstanding written and verbal communication skills
  • Strong ability to learn new technologies quickly
• Education:
  • Bachelor’s Degree

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

• Remote

How to Apply

• Apply by submitting your resume and a cover letter. Applications without a cover letter will not be considered. 

In your cover letter

• Explain your interest in joining Deque and how you align with our Core Values
• Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is 70K - 90K but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!