Technical Writer

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The Opportunity

Cochlear has an opportunity for a fulltime Technical Writer based in our Macquarie, Sydney office. In this role, the successful Technical Writer provides essential information to recipients, audiologists, and surgical professionals, enabling the individual to identify and use cochlear implants, programming software, sound processors and accessories manufactured by Cochlear safely and effectively.

Responsibilities include:

• Work collaboratively with Cochlear stakeholders and direct and participate in cross-functional labelling reviews to capture, resolve, and track complex requirements, for the business (e.g. marketing, clinical, D&D, manufacturing, logistics and regulatory)
• Create labelling that is shown to be effective (from an end-user perspective), and which meets all essential business, legal and regulatory requirements.
• Provide clear evidence of the rationale for any changes to existing documentation, or the creation of new deliverables, including tracking and capturing feedback and actions taken.
• Participate in significant change and improvement initiatives with particular emphasis on developing, implementing, and maintaining systems and procedures to ensure consistency of format, style, quality, clarity, and technical accuracy of labelling.
• Implement Cochlear’s quality system through complying with and helping to enforce standard policies and procedures.
• Provide appropriate advice and leadership for future developments and technology decisions for labelling content development.

What makes this opportunity unique?

The role presents opportunities to drive process improvement initiatives, enhancing technical expertise and leadership in content development. This combination of technical and interpersonal skills contributes to both personal growth and organizational success.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Essential

Required Skills

• Strong technical writing skills and strong attention to detail
• Degree or higher qualification, preferably in communications, technical, medical field
• Ability to engage and influence stakeholders across the business and lead and participate in cross-functional collaborations.
• Proven experience in end-to-end technical writing projects including the ability to plan workload and estimate timelines.
• Ability to work independently on a multiple-task workload within tight time constraints and work closely with team members in a peer review environment.
• Familiarity with common publishing software, such as Adobe InDesign.

Desired Skills

• Experience in multi-national medical device companies or similar highly regulated, business environments.
• Experience writing for content repurposing.
• Experience in systematic usability testing of technical documentation.
• Experience in component content management systems. 

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.