Technical Writer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Developer Experiences team is part of the Merchant team within the Core Product & Engineering organization. The Developer Experiences team is committed to delivering the best experience for our global developers. Our team designs end- to-end developer experiences, testing and tooling capabilities critical for our customers (developers) to build and go-live with PayPal’s payment integrations.
We are seeking a Content Manager to collaborate with us in transforming the Dev Docs experience at Braintree and HyperWallet for PayPal Inc. In this role, you will lead a team of technical writers and will collaborate with stakeholders like Product Managers, Engineers, UXD, Marketing, Payment subject matter experts to deliver world class document experiences that will be consumed by millions of global developers who will use our documents and artifacts to efficiently integrate their merchant apps and websites with Braintree and HyperWallet products, APIs and SDKs.

Job Description:

The developer ecosystem team at Braintree and HyperWallet for PayPal is committed to delivering the best experience for our global developers. The team is part of the Merchant Product & Engineering organization. Our team is responsible for Braintree and HyperWallet’s end-to-end developer experiences for medium and large enterprise customers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go live with Braintree and HyperWallet payment integrations across all segments. If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers through your content, we want you to join our team.

Your way to impact

In this role, you will create documents that millions of global developers use to successfully onboard merchants who use PayPal.

Your day to day

• Collaborate with Product Managers, Subject Matter Experts, Product Engineers, User Designers, and Integration Engineers to produce technical content that supports external developers in integrating and using Braintree and HyperWallet products through APIs, SDKs, and other integration systems.
• Work with our SMEs to comprehend complex technical products quickly. 
• Complete all phases of the DDLC, including topic research, writing, editing, and pushing to production through a CMS and a git-based authoring environment.
• Monitor doc quality and performance through doc KPIs, metrics, and analytics. 
• Review and audit content - meticulously proofread and refine technical documents before publication, ensuring accuracy and quality. 
• Collaborate on editorial reviews - present your work to stakeholders for their insights and approval, ensuring content meets developer needs, technical accuracy, and editorial standards. 

What do you need to bring

• 12+ years’ of proven experience in the technical writing space preferably in Fintech, Enterprise or SMB Software, Cloud/SaaS Technologies, Retail/Supply Chain industries. You bring the best of industry innovation, best practices, processes and tools to the Developer Experiences team
• 3+ years of proven experience in managing technical writer teams ( > 3 technical writers)
• Strong preference to someone with experience with the developer persona
• Be able to show a portfolio of technical content created in previous jobs.
• Attention to detail and a commitment to deliver accurate and engaging content.
• Familiarity with programming languages, web-app concepts, APIs and SDKs.
• Excellence in Stakeholder Management – Very Strong cross-functional skills with ability to set, manage and respond to diverse and multiple customer/stakeholder expectations. Build strong relationships with a diverse set of stakeholders to make a large cross-company impact
• Strategic Thinking – Ability to think deeply about document experiences for developer and balance with available resources and risks to synthesize a strong but workable vison for document-as-a-product.
• Ability for strong execution – Experience and skill in operationalizing strategies and requirements. Make and execute pragmatic plans/roadmaps to collaboratively deliver high quality and timely developer document experiences
• Analytical Depth – Taken a Data and Analytics driven approach to creating Documents-as-Products. Ability to dive deep into customer pain points and feedback.
• Excellent Communication Skills
• Bachelor's degree in Technical Communication, Computer Science, or a related field. 
• Proven experience (15+ years) as a Technical Writer with a focus on creating technical content for a developer persona. 
• Experience in managing a team of 3+ Technical Writers
• Ability to show a portfolio of technical content created in previous jobs.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. 
• Attention to detail and a commitment to deliver accurate and engaging content.
• Familiarity with programming languages, web-app concepts, APIs and SDKs.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.