Customer Support Content Writer

Make Work Better Every Day

Quantum Workplace, an HR technology provider, equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee, team, and business success. 

Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create. 

Check out our 2024 Employee Engagement Survey Results (yes, we use our own software): 

· 97% response rate 

· 82% overall favorability 

· 96% favorable on the item "I feel accepted by my immediate coworkers" 

Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!

Are you passionate about creating clear and engaging content that empowers users to succeed? Quantum Workplace is seeking a Customer Support Content Writer to join our team and enhance our customer help library. In this role, you’ll craft in-depth “how-to” articles and videos, ensuring our customers have the resources they need to fully utilize our products. You'll collaborate with Product, Customer Success, and Support teams to deliver exceptional content that elevates the customer experience.

You will:

· Develop and maintain support content for our help library with clarity, precision, and alignment to the Quantum Workplace brand.

· Collaborate with Product and Product Marketing teams to gather technical information for new content creation.

· Update and manage content schedules to align with software releases and ensure accuracy.

· Partner with our Brand Team to maintain and update the help library style guide.

· Analyze trends using data from the Support Team and create resources addressing identified needs.

· Work closely with Customer Success team members to understand training needs and develop effective instructional tools.

· Evaluate chatbot performance by analyzing user interactions, identifying trends, and assessing areas for improvement.

· Assist with hosting or supporting webinars as needed.

You have:

We’re looking for someone with 2-4 years of technical writing experience—if you’ve also created training or educational content, that’s a big plus! You’ll need exceptional writing and communication skills because our goal is to make complex concepts simple and accessible for all users.

Do you love breaking down technical details into easy-to-follow steps? This role requires someone who can tailor content to a wide range of audiences, ensuring every customer feels supported and confident using our tools.

Strong organizational and time management skills are key—you’ll juggle multiple projects, prioritize deadlines, and maintain a clear, consistent workflow. If you’ve managed projects from start to finish, we want to hear about it!

We’re looking for a self-starter who thrives on collaboration. You’ll work closely with Product, Support, and Customer Success teams, so a team-first mindset is a must.

Finally, if you’re tech-savvy and have experience with tools like HubSpot and Asana, you’ll hit the ground running. But don’t worry if you haven’t used these systems—we’re happy to train the right person who’s eager to learn.

If you’re ready to make a meaningful impact by creating content that empowers and supports users, we’d love to connect with you!

Why Quantum Workplace? 

At Quantum Workplace, we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values— check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.

We care for our Qwirks and their families 

· Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth 

· Dental & Vision: We cover 100% of premiums for employees 

· 401k: We match 100% of contributions up to 4% and you're fully vested on day 1 

· Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more. 

We seek to belong 

· Employee-led Diversity Council works to create a more diverse and inclusive workplace 

· No dress code - wear what makes you feel confident - BE YOU! 

We invest in wellness and development 

· Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more! 

· Our Omaha office has an on-site fitness center - free for Qwirk use 

· Monthly manager-employee lunches for goal planning and development 

· Zoo membership to your closest zoo 

· Remote work stipend for 100% remote Qwirks 

At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.

Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at [email protected] or 402-415-8302.

We value diversity and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.

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