Technical Writer - JSCAPE

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server—in the cloud or on-premise—with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

We are seeking a highly skilled and motivated Technical Writer to join our team and contribute to the development of clear, accurate, and user-centric product documentation for JSCAPE Managed File Transfer (MFT) solution. In this role, you will collaborate with cross-functional teams to create and maintain documentation that meets both user needs and business objectives for this innovative solution.

• Produce and maintain high-quality, clear, and concise documentation for technical products, including user manuals, installation guides, API documentation, and release notes.

• Organize complex technical concepts and workflows into easy-to-understand documentation for a diverse audience.

• Collaborate closely with engineers, product managers, and other stakeholders to gather information, clarify requirements, and ensure the accuracy and completeness of documentation.

• Ensure documentation is up-to-date with the latest product changes, releases, and enhancements.

• Work within a fast-paced Agile development environment and adapt to changing priorities and timelines.

• Contribute to the improvement of our documentation processes and workflows.

• Maintain a consistent style and tone across all documentation, adhering to established style guides and documentation standards.

• Incorporate user feedback and analytics to continuously improve the documentation’s effectiveness and usability.

• Stay up-to-date with industry trends, tools, and best practices to improve the documentation process and deliver high-quality content.

YOUR EXPERIENCE

• Bachelor's degree in English, Technical Communication, Computer Science, or a related field.

• Experience technical writing, specifically in creating, editing, and reviewing product documentation for Software-as-a-Service (SaaS) solutions.

• Familiarity with Managed File Transfer solutions.

• Experience using MadCap (Flare, Capture, and Central) to author technical content and using Jira and Confluence to manage projects, tasks, and internal documentation.

• Familiarity with API documentation tools such as Swagger.

• Excellent written and verbal communication skills, with a keen eye for detail.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.  

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]