Technical Writer - Government and OEM Services

The Technical Writer II is responsible for creating and updating quality system documentation (procedures, work instructions, user guides forms, validation protocols, and reports, etc.) to be used by personnel throughout the company.

The person in this role will travel around 50% of the time to locations across the United States.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

Technical Writer, Level II

• Explains scientific and technical ideas in simple language by creating easy-to-understand quality system documentation for personnel throughout the company. Documentation may include, but is not limited to, policies, procedures, forms, training materials, user guides, and customer letters.
• Uses structured writing and content management expertise to create/update quality system documentation resulting in more efficient/streamlined content.

• Works with internal teams, as well as customers, to obtain in-depth understanding of the documentation and usability requirements.
• Creates and updates high-quality documentation that follows company standards and is appropriate for its intended audience/use.
• Ensures documented instructions flow in the correct sequence.
• Uses photographs, drawings, diagrams, animation, graphs, charts, etc. to increase users’ understanding.
• Standardizes content using defined technical writing guidelines and templates per company’s QMS (Quality Management System).
• Writes clear and concise policies and procedures.
• Proofreads own work and work of others for grammar/spelling.
• Follows change control processes for review, approval, and release of documentation.
• Reviews manufacturers’ user manuals and other trade documentation, as necessary.
• Continually reviews quality system documentation to ensure current practices are being documented/followed and to identify continuous improvements.
• Provides end user training for new/updated quality system documentation, as necessary.

• Suggests changes to templates and documentation structure.
• Executes large scale/complex technical writing projects.
• Leads small projects within team or across multiple departments.
• Minimal coaching required to successfully develop deliverables.
• Gathers usability feedback from users.
• Trains end users to quality system documentation, as necessary.

QUALIFICATIONS

• Bachelor’s degree with focus on Technical Writing, English, Composition, or related field preferred
• Bachelor’s degree in Scientific and Technical Communications preferred
• Biomedical equipment servicing knowledge preferred
• Minimum 2-5 years technical writing experience OR advanced technical writing degree with 1 – 3 years of applicable experience OR equivalent biomedical equipment servicing experience following QMS standards
• Familiarity with Medical Device Good Documentation Practices.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exhibits proficient computer skills in MS Office Suite.
• Showcases the ability to pay close attention to detail.
• Demonstrates the ability to read and write in English.
• Understands all aspects of a Process Flow.
• Identifies and conveys process inefficiencies.
• Ability to sit, stand, lift, bend, and stoop numerous times throughout the day.
• Adapts work schedule to meet business needs; May require 50% or more of travel.
• Adheres to patient safety and product quality standards by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Technical Writer II

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

Pay Range for All Remote Locations:

$48,599.83-$126,486.90

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.