Technical Trainer

This role is for HomeMade - a related entity of Mable

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. 

We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.

To find out more, click here.

As HomeMade grows and scales at a rapid rate, we are looking for a Technical Trainer to join our team.

As a Technical Trainer, you will play a crucial role in ensuring the continuous improvement of our HomeMade teams. You will be responsible for delivering, coordinating, evaluating and maintaining comprehensive training programs to equip our team members with the skills and knowledge necessary to deliver exceptional customer experiences and achieve role-based KPIs.

Key Responsibilities:

Training Program Development

• Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.

Training Delivery

• Facilitate engaging and interactive training sessions for HomeMade team members in person and virtually to ensure comprehension and retention of key concepts and achievement of learning objectives.

Performance Evaluation

• Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement.

Product and Process Knowledge

• Stay updated on HomeMade processes, services, policies, and procedures to ensure accurate and relevant training materials.

Continuous Improvement

• Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.

Documentation and Reporting

• Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.

Compliance

• Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.

Your Skills and Expertise

• Proven experience in training coordination, delivery, evaluation and record-keeping.
• Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
• Detail-oriented with strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Self motivated and enjoy working in a team towards team goals, as well as individual deadlines and KPIs.

Additionally:

• HomeMade is a technology enabled business, therefore we need tech savvy people who love to learn new things.
• You need to be confident using Google suite, Salesforce, and cloud-based contact centre software, or can demonstrate an ability to pick similar systems up quickly.
• Experience in a customer service environment and knowledge of the aged care sector will be well-regarded.

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

The values we live by

🫶🏼PUT PEOPLE FIRST - People and relationships matter most

🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent

💡BE BOLD - With a vision to imagine and create a brighter future

Life at HomeMade

🏠 Hybrid set-up - We’re a hybrid workplace, balancing time in the office with remote work.

💕 We care - Be surrounded by a supportive, family-friendly working environment.

🪴 Keep growing with us - Ongoing career development opportunities.

🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

🙋🏼‍♂️ Volunteer day - One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!

🌴 Flexi Leave Days - Enjoy 2 paid days each calendar year to focus on your health and wellbeing.

❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family.

👨🏻‍👩🏻‍👧🏻‍👦🏻 Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

We are one

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.