Technical Test Lead

Technical Test Lead

Location: East London- 2 days office based per week

Work Pattern: Full time/12 Month Fixed Term Contract

Security Clearance: Active SC required

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

The Role:

We are seeking an experienced and proactive Technical Test Lead to join our team. The ideal candidate will have hands-on experience in leading and executing technical testing activities, particularly in ServiceNow and JIRA environments. This role requires an individual who goes beyond defect logging and ticket completion, actively driving technical testing strategies, execution, and collaboration with stakeholders.

Key Responsibilities:

• Develop comprehensive test approaches, plans, and completion reports tailored to project objectives and quality benchmarks.
• Collaborate with cross-functional teams to plan, execute, and monitor test activities effectively.
• Lead and execute technical testing activities within JIRA and ServiceNow, ensuring thorough and efficient coverage of all testing scenarios.
• Go beyond defect logging—drive meaningful test execution, root-cause analysis, and continuous improvement.
• Advocate for best practices in technical testing and influence process enhancements across teams.
• Oversee end-to-end testing for ServiceNow projects, ensuring high-quality implementations and seamless upgrades.
• Manage testing activities for Windows re-platforming projects, including Windows 10 to Windows 11 migrations and M365 solutions.
• Write detailed technical test scenarios, execute test cases, and ensure defects are logged and resolved.
• Coordinate UAT efforts, ensuring alignment with business goals and user expectations.
• Collaborate with stakeholders to validate outcomes and secure delivery approvals.
• Effectively utilise tools such as JIRA and Confluence for test documentation, tracking, and reporting.
• Maintain a detailed audit trail of testing progress and defect resolution.
• Present technical information clearly and concisely to diverse audiences, including non-technical stakeholders and senior management.
• Build and maintain strong relationships with stakeholders to ensure alignment and support.

Requirements:

• Demonstrable experience in ServiceNow project testing, including implementations, upgrades, and integrations.
• In-depth understanding of Windows re-platforming projects, including Windows 10 to Windows 11 migrations.
• Knowledge of M365 deployment and integration testing.
• Proven ability to lead and execute testing activities beyond defect logging, focusing on technical scenario execution and issue resolution.
• Strong experience in JIRA and ServiceNow testing environments.
• Extensive experience in writing test approaches, plans, and completion reports.
• Adept at designing, executing, and managing technical test scenarios with attention to detail.
• Proficiency in JIRA and Confluence for managing test documentation and workflows.
• Familiarity with industry-standard testing methodologies and frameworks.
• Outstanding communication and stakeholder management skills.
• Ability to present technical concepts to non-technical audiences.
• Strong organisational skills and a results-oriented mindset.

Desirable:

• ISTQB certification or equivalent.
• Experience in Agile/Scrum environments.
• Background in IT infrastructure or systems integration.

Benefits:

• Join a rapidly expanding start-up where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.