Technical Support
Location: Bonnybridge
Full Time / Permanent
Salary from £32,240 per year + excellent benefits package
Closing Date: 8th of May 2025
Help us create a better future, quicker
At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals. At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.
In this Technical Support role, you provide business support across all activities within the zone and will be responsible for administration support to District operational, Connections and HV Faults activities, including time writing and District management reporting KPI’s.
What you’ll be doing
Documentation Management:
- Organize and maintain files and records related to technical projects and operations.
- Prepare and update technical documents, reports, and correspondence.
- Ensure all documentation is accurate, up-to-date, and easily accessible.
Data Entry and Database Management:
- Enter and update data in various databases and systems.
- Maintain accurate records of technical data, project details, and operational metrics.
- Generate reports and summaries from database information as required.
Scheduling and Coordination:
- Schedule appointments, meetings, and site visits for technical staff.
- Coordinate with internal and external stakeholders to arrange meetings and events.
Technical Support:
- Assist technical staff with administrative tasks related to project management and operations. Including but not limited to ordering of materials, creating and updating purchase orders, processing data and closure of projects
- Provide support in preparing technical presentations and materials.
- Handle inquiries and provide information related to technical projects and operations.
Communication:
- Answer phone calls and respond to emails promptly.
- Communicate effectively with technical staff, district managers, and external stakeholders.
- Relay important information and updates to relevant parties.
What you will bring
- Planning and Organising skills
- Excellent communication skills
- Significant all-round administrative experience
- Able to operate at all levels of the business
- Working knowledge of Business IT systems
- Working knowledge of Energy Networks policies, procedures and working practices.
- Working knowledge of health, safety and environmental legislation
- Developed negotiation, communication and people management skills.
- Developed Customer Service skills
- Familiarity with MS suite of systems
- Knowledge of SAP system
Minimum Criteria
- Full UK Drivers license
- Experience in a multi-stranded project support/co-ordination role or significant equivalent experience
- PC literate – MS Word, Excel, PowerPoint etc
- Experience in SAP, CCT and IRIS systems
- Educated to GCSE or equivalent standard
- Computer literacy – e.g. Microsoft Office suite
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future, and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2025
Top Skills
What We Do
With more than 180 years of history, Iberdrola is today a global energy leader, the leading wind power producer and one of the largest electricity companies in the world in terms of stock market capitalisation.
We have been committed to clean energy for more than 20 years with the objective of exceeding 52,000 MW of renewable capacity by 2025.
The group supplies energy to nearly 100 million people in dozens of countries, has more than 600,000 shareholders, a workforce of more than 42,300 employees.
We are leading the energy transition to a sustainable model through our investments in renewables, smart grids, large-scale energy storage and digital transformation to deliver the most advanced products and services to our customers.
Find out more in 'Life at Iberdrola
