Technical Support Specialist

Job Description

Cabinetworks Group has an immediate opening at our manufacturing facility in Middlefield, OH for a Technical Support Specialist position!
JOB SUMMARY:

Responsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks. This will include, but not limited to: installation, testing, preventive maintenance, support, and troubleshooting hardware and software. Technical Support Specialists often assist end users in defining requirements and recommending solutions and will occasionally assist Server Administrators and Network Engineers in completing system implementations and upgrades.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

• Build and repair personal computers for end users according to their needs and specifications
• Build rapport with customers and technical resources
• Document, prioritize and resolve user requests, received in the queue, through a tracking tool
• Conduct initial troubleshooting related to hardware and software issues
• Install and maintain hardware and software including plant floor hardware and software
• Assist Network Engineer in the configuration and implementation of networks, including related hardware and software
• Maintain hardware and software surplus inventory and disposal in compliance with internal and external requirements
• Serve as point of contact for external vendors and contractors for onsite visits
• Provide Operator Scheduler & Support backup coverage for all shifts

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Some level of education, training, exposure, or experience in information systems
• 2 years of information technology experience including operating systems, network operating systems, scanning devices, and/or importing and exporting data
• Proficient computer skills required including Microsoft Office Suite
• Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Excellent problem solving, critical thinking and decision making skills
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Strong work ethic, and ability to work with minimal supervision
• Able to lift 30 lbs
• Ability to travel up to 25% including daily between plant locations
• Ability to work all shift schedules as needed for backup purposes
• Ability to walk long distances daily and be comfortable working in lifts

PREFERRED QUALIFICATIONS AND SKILLS:

• Unidata and/or Oracle troubleshooting experience
• Knowledge and experience with Microsoft Environment, data communications, network operations, local and wide area network, security, virus management and backup and recovery management
• Exposure, knowledge, skill or competency in other OS (Linux, AIX); ERP systems (JDE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery

ShiftShift 1 (United States of America)Full or Part TimeFull time

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish