Want to be a part of a team revolutionizing and leading an entire industry? The laundry industry is a $40+ billion dollar market and the Cents platform is making it easier than ever for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies, and we’re just getting started.
About Cents
Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. By building a market-leading SaaS and hardware product for this industry, our mission is to outsource laundry day to local businesses.
About the Team
Located in Toronto, our Laundroworks team is at the forefront of digitizing self-service laundry facilities. Laundroworks develops an NFC-based payment system, wrapped in real-time connectivity and supported by advanced management software. Our technology is developed and manufactured in-house, including connected reader modules that control the laundry machines, payment kiosks, management software, and a novel NFC-based Tap-to-Pay App (which Apple is following developments on due to its unique approach).
Visit www.laundroworks.com for more information about our system.
About the Role
We are seeking a proactive and tech-savvy Technical Support Specialist to join our growing Toronto-based team. In this role, you’ll work closely with customers to support both new system installations and existing hardware/software deployments. You’ll be the expert on how our readers interface with laundry machines, troubleshoot hardware connectivity, and guide users through mobile app configurations.
This position is fully on-site at our Toronto office. We are looking for a candidate who thrives in a collaborative, in-person environment and is comfortable working closely with team members and hardware components on a daily basis.
Schedule:
Monday to Friday, 10:00 AM – 6:00 PM (EST)
Location: North York, Ontario
(Accessible from the 401 and a 10-minute walk from the TTC subway)
Required Skills and Experience
- Excellent verbal and written communication skills, with a professional and empathetic customer approach
- Strong organizational skills and exceptional attention to detail
- Proven ability to analyze technical problems and apply logical troubleshooting techniques
- Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment
- Ability to quickly learn and understand new technical systems, both hardware and software
Preferred Qualifications
- 1–3 years of experience in a customer-facing technical support role
- Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery
- Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules
- Experience supporting installations or field technicians is a plus
- Comfort using ticketing systems, CRM platforms, and support tools
Benefits
- Competitive salary with paid vacation and health benefits
- Equity
- Working alongside innovative, tech oriented in a fast growth technology company
- Autonomy, large scope of responsibility, opportunity for growth, and have a voice for bringing new ideas to the table
- Remote work option and flexible hours
- Laundry allowance to give you time back, and to support our customers’ businesses
There’s a Laundry List of Why You’ll Love Working at Cents!
We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.
We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.
We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
We are committed to diversity and a tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Please be aware that all legitimate recruitment communications from Cents will come through our official channels (@trycents.com email domain, our official careers page, or verified phone calls following email introductions). Also please note that we will never ask for money or sensitive financial information.
If you are contacted through other means or asked for such details, please assume that the communication is not legitimate. Please forward any such communications to us at [email protected] and we can confirm this for you.
Top Skills
What We Do
All-in-one Laundry Business Management Platform. Advanced POS, Employee Management, Pickup & Delivery & More.
