Technical Support Specialist

Posted 16 Days Ago
Hiring Remotely in USA
Remote
Junior
eCommerce • Information Technology
The Role
As a Technical Support Specialist, you will manage technical inquiries via email and chat, ensure quality assurance, and assist with documentation.
Summary Generated by Built In

About Skio:

Skio helps Shopify brands sell subscriptions without the headaches. We’re building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we’re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.


The Role:

We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly.


This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.


What You’ll Do:

Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants

Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed

Collaborate with our engineering team to escalate and troubleshoot more complex issues

Communicate consistently with merchants to provide updates and ensure resolution

Perform QA on new features to catch bugs and ensure a smooth launch

Contribute to documentation and help center updates to improve self-service


What We’re Looking For:

2–4+ years of experience in technical or customer support at a SaaS company

Experience working with Shopify is required

Strong written communication skills and a calm, customer-first mindset

Familiarity with tools like Zendesk, Slack, Linear, and Notion (or similar)

Able to manage multiple conversations at once and stay organized under pressure

Bonus: Experience working in ecommerce, subscriptions, or with APIs


Why Skio?

Remote-first team with flexible hours and a strong focus on async work

High-impact role where your work directly supports our merchants’ success

Collaborative, low-ego team culture that values transparency and trust

Competitive salary, equity, and benefits

Top Skills

Shopify
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The Company
New York, New York
60 Employees
On-site Workplace
Year Founded: 2021

What We Do

Skio (skio.com, $8.4M raised) helps brands on Shopify sell subscriptions without ripping their hair out.

Brands using Skio include Liquid I.V., Bulletproof, Milk Bar, Barstool Sports, Unilever, 100 Thieves, Vega, KOS, KITSCH, True Botanicals, mindbodygreen, Transparent Labs, GHOST, Wild One, OpenStore, The Nue Co., Immi, DRMTLGY, Boba Tea Protein, KraveBeauty, Glamnetic, Doe Lashes, Magic Mind, Remedy Organics, & Siete Foods.

Our team (skio.com/team) brings experience from Shopify, Recharge, Klaviyo, Attentive, Google, Amazon, Facebook, Pinterest, Hulu, Twitch, Nacelle, Smile.io, Groupon, Databricks, & Y Combinator.

Investors (skio.com/investors) include Y Combinator, Adjacent, Jason Wong, Shaan Puri, Julian Shapiro, Geoff Woo, & Sahil Bloom, as well as founders and executives of companies like Italic, Magic Mind, Immi, Bev, Smile.io, Okendo, Wonderment, Archive, Parker, HVMN, & MuteSix

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