Technical Support Specialist

Company Description
Who We Are
AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Job Description
Where You Will Work
Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.
AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support procurement operations.
What You Will Do

• Answers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Upgrades, repairs and rebuilds laptop and desktop computers as necessary.
• Assists internal customers with all areas of applications. Installs the latest version of MS Windows Desktop Operating System.
• Downloads patches. Sets up network printers or servers on user desktop computers.
• Maintains Company database tracking incoming help desk requests, status and resolution.
• Responsible for entering problem calls into the Service Desk tracking software, problem resolution and communication with end user from start to finish or close of a call or incident.
• Assists employees with cellular equipment tracking and support.
• Contacts cellular vendors to evaluate plans.
• Recommends and executes vendor changes.
• Responsible for setting up equipment for new hires.
• Creates and maintains all installation instructions for software applications.
• Performs basic troubleshooting of TCP/IP networks when necessary.
• Supports installs, upgrades and repair of Android and IOS devices for upper level management.
• Responsible for working a rotating on-call and week-end shift. Performs other duties as assigned.

Qualifications
What You Have

• High School Diploma or GED required. Bachelor's Degree in Information Technology or related field preferred.
• 3-5 years of Service Desk experience, including experience installing and configuring desktops, laptops, peripherals and mobile devices.
• Experience with Windows 11 and Applications (Word, PowerPoint, Excel, Outlook). Experience with Okta, Office 365, Cisco WebEx preferred.
• Successful experience working with PC based hardware, software and networking components. MAC knowledge a plus.
• ServiceNow experience preferred.
• Strong analytical skills, attention to detail, demonstrated consistent follow-through to assure problems are resolved.
• Excellent written and verbal communication skills.
• Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers, end users).
• Effective interpersonal skills and the ability to work independently and as part of a team.
• Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
• Working knowledge of networks, and networked printers.

Additional Information
What We Offer

• Expected base pay range of $63,000 - $73,000 annually. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know
Application Deadline: The initial deadline for applications is 03/24/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.