Technical Support Specialist

NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

The purpose of support is to help customers to use our products to run their businessFocus: The focus of the Technical Support Specialist is on helping our customers to successfully use our products to run their business Impact: Your impact is on our customers What you do helps Cin7 to retain customers and strengthen our reputation. Good support is good for business! Everyone in support helps customers to use our products to run their business as per our purpose. 

Channels of Support:  Ticket submissions and Chat and proactive outbound video calling

What you’ll do

• Your main duty is to interact with customers and resolve customer queries via our channels of support
• You will work on issues our customers are facing using your troubleshooting and problem-solving skills to identify and address the root cause
• We do not have an inbound phone support line, so your main channels of support with customers will be on support tickets and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve

What you’ll bring

• Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment
• Exceptional Customer Support skills
• Excellent written and verbal communication skills
• Relevant education in Business/Commerce, Accounting or similar experience is desirable
• Awareness of what it takes to run a small to medium-sized business, run a warehouse, supply chain or manage inventory would also be advantageous

Why work for us?

• Hybrid Working Environment - 3 days work from home per week
• Option to work 30 days every six months fully remote from anywhere in the world
• Celebrate your birthday with a paid day off
• A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• Fully paid health insurance 
• Monthly Social Fridays drinks and food on us
• Discounted gym membership as well as discounts at some local eateries etc
• Recruitment referral bonus
• Relaxed dress code
• Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

Why CIN7?

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team