Technical Support Specialist (Saturday - Wednesday)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Technical Support Specialist will be part of the EMEA region Alta Technical Support team. Providing support across both Video and Access hardware and software.
Reporting to the regional Team Lead and working with the wider team including Escalations and Developers to provide industry-leading support and solutions for our Partners and Customers.
Job Description

Responsibilities:

Basic Requirements

Requirements:

• Availability to accommodate Saturday-Wednesday working schedule

• Ability to read, write, and speak English fluently; with well-developed interpersonal communication (written and oral) skills and the ability to document and explain complex technical problems and solutions to customers of all skill levels, while being personable.

• Strong problem-solving, organisational and analytical skills, with demonstrated ability to resolve customer issues in the shortest time at the highest quality.

• A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.

• Ability to keep grace under pressure, multitask and prioritise based on business needs, provide timely updates, manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

• Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line.

• Critical problem-solving mindset with the ability to collect relevant data and review basic logs to identify potential root causes.

• Ability to replicate problems in a lab environment

Candidates must be able to display a working knowledge with:

• Applying technical concepts to troubleshooting procedures

• Installing, configuring, and troubleshooting various operating systems, software, and hardware.

• Some knowledge of networking products and technologies (such as; TCP/IP, Ethernet, VoIP, Switches and Video Surveillance cameras/ Video Conferencing hardware).

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].