We’re seeking a talented Technical Support Specialist (Tier 3) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.
Work at Exadel - Who We Are
Since 1998, Exadel has been engineering its products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel has 2,000+ employees in development centers across America, Europe, and Asia. Our people drive Exadel’s success and are at the core of our values.
About the Customer
The Customer is a custom software development company committed to providing quality IT solutions that facilitate and add value to clients’ businesses. They offer a full spectrum of custom software services, including web and mobile application development.
Requirements
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- 5/6+ years of background in Tier 3 technical support or a related field
- Experience with troubleshooting complex software and system issues
- Competency in Database Platforms (such as Oracle, Snowflake, and Postgres), Big Data Platforms (such as Databricks, Hadoop, and Spark)
- Proficiency in Cloud environments (Azure, GCP, AWS) and Docker/Kubernetes
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols
- Ability to work independently and in a team environment
- Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements
- Strong analytical and problem-solving skills
- Being open to on-call 1-2 times a month
- Very high communication skills
English level
Upper-Intermediate+
Responsibilities
- Provide Tier 3 technical support for customers and internal teams
- Troubleshoot and resolve complex technical issues related to software and systems
- Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer’s site in order to identify the root cause
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support
Top Skills
What We Do
For more than 20 years, Exadel has been delivering Digital Transformation services, enterprise and custom software solutions for Fortune 500 clients, including HPE, Deloitte, Home Depot and McKesson. With 20+ locations and delivery centers across the US and Europe, Exadel solves the most complex engineering problems using Agile methodologies, offering a scalable and skilled mix of multi-shore resources at the industry's most competitive price. Exadel’s digital transformation solutions and services help chart new strategies that are built upon creative thinking, cutting-edge design, and technical innovation, designed for the growing digital landscape of business.
Enterprise Services
- Digital Transformation Experts
- Developing mission-critical software and mobile applications
- Advising companies on how best to leverage open source technology
- Helping companies plan and implement migrations to better technology stacks
- Providing QA, automation, and testing services for application development
- Supporting and maintaining applications and systems for companies
- Providing on-line training and mentoring to companies
- Assisting companies in evaluating their current enterprise software architecture and planning for improvements or new systems.
