The Opportunity:
Our company is continuing to grow and we’re looking for a talented Technical Support Specialist to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and scheduled customer calls.
Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Technical Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!
Responsibilities:
- Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
- Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
- Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
- Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
Skillset:
- Are passionate about the customer experience and have previous experience assisting customers via email or live chat
- Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
- Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
- Excellent verbal and written communication skills
Education and Requirements:
- 1-3 years of technical customer support experience, ideally in SaaS or with a software product
- Experience with Salesforce Service Cloud ticketing system highly preferred
- CRM experience is a plus
Check out what our employees think about working at Seamless: CLICK HERE
Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.
Top Skills
What We Do
Prospecting and relationship-building can be a labor-intensive, costly and opaque process undermined by outdated technology, information, and data entry. We share that frustration, which is why we have created a tool that allows you to Seamlessly connect with your target market, build profitable relationships and acquire new clients - all by using the power of AI.
We are built on the core purpose of creating “great lives for great people,” which extends beyond our great employees to our clients, partners, and supporters. This guiding principle informs every decision we make, while also attracting a diverse body of intelligent and talented people who, in turn, reinforce these values daily to everyone we engage with.
Mission: To help every professional globally create new relationships and opportunities, faster than ever before using the power of artificial intelligence. We want to help the world connect to opportunity and positively impact billions!
Why Work With Us
Seamless.AI stands out by working with every employee to help them achieve their full potential through our benefits: 401k, remote work, work-life balance, parental leave, career advancement, on-the-job training, coaching, competitive pay, performance incentives, unlimited sales commissions, transparent leadership, and more!
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