At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Position Summary
Canadian Solar is seeking a Technical Support Specialist to support our newly released residential battery storage system, EP Cube, in the USA market. The technician will provide installation support and carry out troubleshooting (remotely & onsite). Additionally, this technician will serve as a link between the Chinese engineering/RnD-based team, and the US-based service team. In this position, you will:
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Provide technical expertise and support to Installers, ensuring Canadian Solar’s newly released residential energy storage system correctly functions with DC PV, AC coupled PV inverters, generators, EV car chargers, and on/off grid scenarios
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Provide remote (online, phone, and email) support to installers by presenting visual training aids, manuals, and other documents, and carrying out troubleshooting
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Travel to residential customer project sites throughout Northern California, to support EP Cube Battery installations. When not in the field, travel to the Walnut Creek, CA office to attend company meetings, and help with other issues, as needed
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Track bug tickets/issues with R&D in project management sofware called ‘The Ones’
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Communicate regularly with the Chinese R&D team, escalate installation sites experiencing issues along with trouble-shooting steps
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Use Salesforce CRM system to receive, and follow up customer service and repair cases.
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Support Technical Services Department with other duties as needed, including creation of technical documentation, improvement in bug-tracking processes, editing of firmware release notes etc.
Qualifications & Requirements
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Bilingual in spoken and written Mandarin and English (required).
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3+ years Technical Support in the PV or Energy Storage industry
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5+ years hands on technical troubleshooting of electronics
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Willingness to travel throughout the Bay Area, California approximatly 40% of the year with reliable personal transportation (mileage will be reimbursed)
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Experience providing technical support to consumers in person, over the phone and/or over video
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Hands on experience using CRM or RMA software
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Familiarity with CANbus/MODbus communication and protocols - is a plus but not required
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NABCEP certification is a huge plus but not required
Compensation & Benefits
Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days.
The pay range for this position is $80,000 - $115,000. This range represents annual base salary only, without regard to location, and does not include quarterly bonus or other incentives or benefits that may apply. The pay range for this role is subject to change.
Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
What We Do
Founded in 2001 in Ontario Canada, Canadian Solar (NASDAQ: CSIQ) is as a global energy provider with successful business subsidiaries in 20 countries & regions on 6 continents. Canadian Solar is both a leading manufacturer of solar PV modules and a provider of solar energy solutions, with over 14,000 employees globally.
With state-of-the-art manufacturing facilities in Canada, China, Brazil and South East Asian countries, Canadian Solar now has module manufacturing capacity and has delivered more than 55 GW of premium quality solar modules to customers in over 150 countries in the past 20 years.
Canadian Solar has solar power projects globally and solar power plants that are in commercial operation, with a resale value of US$1.2 billion. In addition, Canadian Solar has a geographically diversified utility-scale solar power project pipeline around 10 GWp, with projects being developed in the U.S., Japan, Latin America,Australia, EMEA, South East Asia, India and China. Of the total project pipeline, 2.9 GWp of projects are at late-stage development and have secured energy offtake agreements.
In 2018, Canadian Solar achieved a revenue of US$3.74 billion, Meanwhile, Canadian Solar was listed as the Bloomberg New Energy Finance’s Tier 1 Module Manufacturer in terms of bankability for Q4 2018, and was named as Top 3 Global Utility-scale Solar PV Project Developer for 2017 by GTM Research.
Canadian Solar Founder and CEO Dr. Shawn Qu blogs as a LinkedIn Influencer at https://www.linkedin.com/in/shawnqu/.
Canadian Solar is making the difference by delivering more clean, safe and affordable solar energy to the world.
