Remote Customer Service Representative

Posted Yesterday
Be an Early Applicant
Hiring Remotely in Tennessee
Remote
Entry level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role
As a Customer Experience Representative, provide customer service, resolve technical issues, and promote products to enhance customer satisfaction.
Summary Generated by Built In

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
What's in it for you?
This is a Full Time, Work-From-Home position with Company-provided equipment.

  • Career Growth: Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year!
  • Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)


Application Process Overview:
After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!
Job Duties and Responsibilities
What You'll Be Doing:

  • Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
  • Engage with a diverse consumer base to provide solutions for customer needs and technical issues


Our Training Program Offers You:

  • Improved skills, such as soft-skills, technical skills, and company-specific knowledge
  • Information on our customer facing tools, and how to properly use them to resolve issues
  • Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material
  • Hands-On learning through roleplays, call observations, and call practice


Skills, Experience and Requirements
Skills & Requirements:

  • Customer Service: Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships
  • Dependability: Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members
  • Resilience: Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations
  • Problem Solving: Identify, analyze, and resolve customer issues or inquiries effectively and efficiently
  • Continuous Development: The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends
  • Multitasking: Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service
  • Requirements: High school diploma or GED; six months of related customer service and troubleshooting experience and/or training; flexible to work shifts that might include evenings, weekends, or holidays; s martphone or device with active network connection; pre-employment screen; a bility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
  • $15.00/hr
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
    • These differentials compound , meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts
  • Must reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina or Tennessee to be eligible for hire


Work-at-Home Technical Requirements:
DISH will provide all initial equipment required to perform the role aside from home internet!
A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH.
Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.
Required Accessories:

  • USB Headset
  • USB Keyboard
  • USB Mouse
  • USB Webcam
  • Ethernet cable


Home Internet:
Dedicated home office workspace with:

  • Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
  • Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported


All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Salary Ranges
Compensation: $15.00/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Top Skills

Ethernet Cable
Usb Headset
Usb Keyboard
Usb Mouse
Usb Webcam

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The Company
HQ: Englewood, CO
14,500 Employees
On-site Workplace
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!

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EchoStar Offices

OnSite Workspace

All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
Company Office Image
HQCorporate Headquarters - Meridian
Company Office Image
DISH Network Technologies
Company Office Image
Downtown Denver Office - DGC
Company Office Image
EchoStar & Hughes
Company Office Image
Hyderabad Office
Company Office Image
Wireless Headquarters - Riverfront
Learn more

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