Job Title: Field Technical Support Software Engineer in Customer Support, Japan
Location: [Hiroshima, Japan]
About Us: ASML is a leading provider of lithography technology, providing innovative solutions that drive the advancement of semiconductor manufacturing. Our cutting-edge systems enable our customers to produce faster, smaller, and more powerful chips for electronic devices that shape the world around us. ASML Japan is positioned as window to HQ, customer support department support needs timely and effective manner.
Position Overview: We are seeking a skilled Technical Support Software Engineer with expertise in lithography equipment to join our dynamic team. The ideal candidate will have strong capabilities in network and server management, alongside a deep understanding of embedded software within lithography equipment. Technical Support Engineer locate central office and support field engineer at satellite office. 30% of travel to regional office expected and 30% of travel to Clean Room at Customer Fab is expected both scheduled and unscheduled manner.
Responsibilities:
- Provide technical support for lithography equipment software systems and its integration to semiconductor fab, ensuring optimal performance and functionality.
- Troubleshoot and resolve complex issues related to software integration, network connectivity, and server configuration.
- Collaborate with cross-functional teams to diagnose and address software-related problems promptly.
- Develop and implement software updates and patches, adhering to industry standards and best practices.
- Conduct system testing and validation to ensure software stability and reliability.
- Document technical processes, procedures, and solutions for knowledge sharing and training purposes.
- Stay current with industry trends and advancements in lithography equipment software technology.
Requirements:
- Bachelor’s degree in Computer Science, Electrical Engineering, Information Engineering, or related technical field.
- Proven experience(3-5 years) in technical support or software engineering in Semiconductor Industry.
- Expertise in network specialist and/or server specialist capabilities, including TCP/IP, DNS, DHCP, LAN/WAN, virtualization, and server administration.
- Familiarity with Unix/Linux and Windows operating systems.
- Excellent analytical and problem-solving abilities.
- Excellent communication skill with customer and 3rd party representative and world wide ASML stakeholder, Japanese Language Proficiency Test(JLPT) >N2, TOEIC >800
- Effective communication skills with the ability to convey technical concepts to non-technical stakeholders.
Preferred Qualifications:
- Master’s degree in Computer Science or Electrical Engineering, Information Engineering.
- Strong programming skills in languages such as Python, C++, Java, SQL
- Experience with semiconductor manufacturing equipment and automation or related industries.
- Network Specialist Examination(NW)
- Database Specialist Examination(DB)
- Fundamental Information Technology Engineer Examination(FE)
- Applied Information Technology Engineer Examination(AP)
- Japanese Language Proficiency Test(JLPT) N1
- Efficiency improvement skill by using Digital Transformation
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology and industry experts.
- Career development and growth opportunities within a global organization.
How to Apply: Interested candidates are encouraged to submit a resume and cover letter. Please include "Technical Support Software Engineer in DUV Business line" in the subject line.
Diversity and inclusion: ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Top Skills
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US.
Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering.
Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
