Technical Support Representative

Posted 4 Days Ago
Be an Early Applicant
Tucson, AZ
Entry level
Fintech • Payments
The Role
The Technical Support Representative provides troubleshooting support for Verifone products and services through phone, chat, and email. Key responsibilities include diagnosing issues, assisting customers with inquiries, and maintaining customer relations. The representative operates in a tech-focused environment and ensures prompt response to customer requests and problems.
Summary Generated by Built In

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24 x 7 x 365 high-availability on-site call center environment. In addition, this position also supports internal customers and performs
other duties as assigned.

Skills and Experience we desire

  • Fluency in English 
  • Assists customers with installation, operational, maintenance and or training related inquiries
  • for products and applications.
  • Assists team members with customer call support and act as a knowledge resource for Legacy
  • Technical Support Level 1 Representative.
  • Researches and handles complex calls as directed.
  • Follows documentation and training materials to diagnose, resolve, and escalate customers’
  • calls.
  • Enters all call activity into the online Technical Support database and provides documented
  • information to the Knowledge Base.
  • Serves as a contact on technical and service-related problems with both internal and external
  • customers.
  • Diagnoses mechanical, hardware, software, and systems failures using established procedures.
  • Operates under moderate supervision.
  • Develops and maintains positive customer relations and coordinates with various functions
  • within the company to ensure customer requests are handled appropriately and in a timely
  • manner.
  • May schedule service calls and escalate to other departments for customer support.
  • Performs all duties on time and is proactive in improving customer relations and internal
  • processes.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

The Company
HQ: Coral Springs, FL
4,716 Employees
On-site Workplace
Year Founded: 1981

What We Do

Verifone makes it simple to revolutionize customer journeys by providing a single, unified, global platform that enables seamless payment experiences – anywhere, anytime, with any payment method. Powered by a growing footprint of over 35 million devices in more than 150 countries, we are the experts trusted by the biggest and best-known brands around the globe. Built on a 38-year history of uncompromised security, we are committed to consistently solving the most complex payment challenges. There’s a reason why 46% of the world’s non-cash transactions are processed on Verifone systems. Want to learn why? Visit verifone.com today.

Similar Jobs

BigTime Software, Inc. Logo BigTime Software, Inc.

Technical Support Specialist

Productivity • Professional Services • Sales • Software • Consulting
Hybrid
Tempe, AZ, USA
175 Employees

Upgrade, Inc. Logo Upgrade, Inc.

Deposit Servicing Specialist

Automotive • Fintech • Hardware • Payments • Travel • Financial Services
Easy Apply
Phoenix, AZ, USA
1850 Employees

Upgrade, Inc. Logo Upgrade, Inc.

Collections Specialist

Automotive • Fintech • Hardware • Payments • Travel • Financial Services
Easy Apply
Hybrid
Phoenix, AZ, USA
1850 Employees

Pfizer Logo Pfizer

Senior Health & Science Specialist, Amyloidosis Multi-Disciplinary Specialist, Phoenix, AZ

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
Chandler, AZ, USA
121990 Employees
97K-217K Annually

Similar Companies Hiring

EDGE Thumbnail
Software • Fintech • Financial Services • Analytics
Chicago, IL
20 Employees
Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account