Technical Support Manager - Powder

SUMMARY OF THE ROLE

Overall responsible for the development on the technical service team assigned to them, to ensure projects are carried out according to specification and customer satisfaction and that Jotun is perceived as a preferred supplier in the market. Will also be required to Provide professional technical service to our customers when required, assist with complaint investigations on site, and feedback product performance to local TSS when required.
This position will be reporting to General Sales Manager - Powder, and will be based in Chonburi, Thailand.

Responsibilities:

• Plans, directs, and evaluates the workflow and painting procedure for the team assigned to them.

• Manage projects where advanced products have been specified by giving clear instructions to clients and relevant Jotun staff assigned to them in accordance with the specific working procedures in order to ensure that the specification and customer expectations are met. 

• Works independently on site, on ISM, KAM, and identified key projects by planning, coordinating and monitoring activities to ensure the coating specification is met, and the job is completed according to contract and customers’ satisfaction.

• Carry out inspections of specific projects assigned by the direct manager by working independently, following the ITP and working procedures in order ensure that the product is applied in accordance with the specification 

• Write relevant reports by compiling data from inspections in order to document that the specification inspection criteria have been met 

• Carry out complaint surveys by conducting inspections relevant to the complaint, in order to compile an accurate, detailed report to support the investigation phase of the complaint process

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications 

• Bachelor’s or master’s degree in any related fields.
• Minimum 7 - 9 years of working experience in areas of Technical Support and Service in Sales field.
• Good technical product knowledge and understanding on customer needs.  
• Leadership experience, and a proven track record of achieving results through others.
• Proficient in Thai & English.

Personal Qualities

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Develops an ambitious but realistic business vision and translates it into a workable strategy.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

We offer

• An international and professional working environment.
• Opportunities to work with Regional and Global team.
• Continuous learning opportunities and training activities through on-the-job training and company training program.
• An international Corporate Culture founded on 4 core values: Loyalty, Care, Respect, Boldness.
• Attractive compensation and benefits (13th month salary, performance bonus, allowances, etc.).

POSITION INFORMATION

Company:

Jotun Thailand Ltd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

20.04.2025

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Thailand has been established since 1968 with the first factory in South East Asia and Pacific. Today, Jotun Thailand operates in 4 segments – Decorative Paints; and Performance Coatings comprising of Marine, Protective and Powder Coatings with two production facilities for Paint and Powder which are located in Amata City-Industrial Zone and sales office in Samutprakarn Province. With more than 55 years of establishment in the country, we are one of the top paint manufacturing companies in Thailand. With our vision to protect property, our focus is to provide customers with high quality products which are delivered in both liquid (solvent or water borne) and powder form, and ultimately end up as uniform coatings with a given set of properties designed to add value for the end users. Our aim is to increase the organizational efficiency and profitability through top line growth and focus on competence development among employees through various Jotun Academies and learning culture.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!