Technical Support - Level 1

Posted 13 Days Ago
Be an Early Applicant
Westbury, NY
Entry level
Hardware • Information Technology • Security • Consulting • Cybersecurity
The Role
The role involves providing technical support to end-users by troubleshooting issues, installing desktop hardware and software, configuring systems, and managing audiovisual equipment. Additional responsibilities include performing cable testing, diagnostics, and maintaining high-level customer service standards.
Summary Generated by Built In

Future Tech Enterprise, Inc. is looking to hire a Technician to provide our customer with computer installation, maintenance, and support services.
This is a full-time, on-site position, in Westbury, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental and Vision Inurance, 401k with company match and PTO.

Responsibilities may include:

  • Troubleshooting and supporting end-users
  • Installing desktop hardware and software
  • Performing desktop imaging and configuration
  • Setup and troubleshooting of audiovisual equipment
  • Cable testing and diagnostics.
  • Installing and configuring printers
  • Technical support
  • Break / Fix
  • General IT Support

Requirements include:

  • Some technical support experience in a professional environment
  • Clean and valid driver’s license and vehicle. This person will drive to various locations within a five-mile area
  • A+ certification (preferred)
  • Proven ability to offer high-level desktop support in an enterprise environment
  • Excellent customer service skills
  • Familiar with Chromebook a plus
  • Experience in the education field will be a plus
  • Background check and fingerprinting will be required

About Us:

Future Tech is an award-winning, global IT solutions provider with capabilities in 150 countries. We help companies, Federal Systems Integrators and commercial entities, to maximize their full range of IT investments, delivering solutions for hardware/software procurement, configuration and imaging, hybrid cloud, modular data centers, cyber security, logistics, customized data science workstations, print management, and data storage. Future Tech was named Dell's 2023 Federal Partner of the Year, 2022 Transformation Partner of the Year and a Premier VMware Partner. Visit FTEI.com to learn more.
#LI-Onsite #LI-SG1 #FutureTechJob
 

The Company
HQ: Fort Lauderdale, FL
200 Employees
On-site Workplace
Year Founded: 1996

What We Do

Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports.

Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Technologies Federal Growth Partner of the Year 2020, NVIDIA Partner of the Year Professional Visualization (2019), and Partner of the Year APC by Schneider (2019).

Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors.

We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science.

Future Tech offers additional support services, including technology training and staff augmentation.

Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM).

A short list of Future Tech’s industry certifications/awards includes:


- Dell Technologies Federal Growth Partner of Year 2020
- NVIDIA Partner of the Year Professional Visualization 2019
- 2019 Partner of the Year APC by Schneider Electric
- ISO 9001:2015 - Certified
- AS 9100 Rev D. Certified
- NIST Certified
- HIPAA Certified
- Member of Forbes Technology Council
- Dell Technologies Titanium Partner
- VMware Partner
- HPi Elite Partner
- Lenovo Global Platinum
- Apple Value Added Reseller Partner
- Nutanix Preferred Partner
- Winner HP’s Federal Partner in 3D Print Premier Program Award
- One of 8 companies nationwide certified as HP Education Specialist

Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com
Email - [email protected] | 631-472-5500

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