Technical Support lead

Description

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. 

 Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 600 service providers, as well as more than 1,600 private networks, in more than 130 countries.

 This role is part of our Oceania Customer Support Team reporting to Customer Support Head with in APAC and leading local technical support team to continue organisation’s technical growth within the region

 Responsibilities of Technical Support Lead

·        Provide technical support to field and customer teams during Microwave Installation & commissioning and Cell site routers.

·        Coordinate with vendors and operation management and perform appropriate analysis of microwave projects.

·        Conduct Software Upgrades on Microwave Network Elements and Network Management System’s in customer network.

·        Monitor and Service Microwave, Cellsite Router and Network Management systems

·        Diagnose and come up with Root Cause Analysis and Break fix solutions for trouble tickets by actively troubleshooting the equipment

·        Run tests, complete reports and update existing systems

·        Conduct fault diagnosis, repair, resolve or replace faulty equipment

·        Conduct Performance Analysis of MW elements in the network to ensure the network is maintained with at most quality  

·        Coordinate with customer design teams to complete link designs, detailed designs and assist team lead in preparing design packs

·        Coordinate with customer provisioning teams to ensure configuration on Microwave elements are provisioned as per configuration standards defined.

·        Assist customers to ensure technical efficiencies are in place in microwave program

·        Lead other engineers locally in Australia and offshore as part of day to day activities and development programs

·        Administer and conduct training programs for internal/external customer.

·        Train to be part of next level Technical Leadership team and potentially Customer Support Head for APEI

Requirements

Position Requirements:

·        Bachelor's degree in telecom engineering or related

·        Natural Leader, ability to take next level leadership role in near and long term future

·        10+ years of telecom engineering experience with 7+ years of network management system working experience

·        Strong understanding of the various manufacturing technologies and techniques employed in microwave

·        Working knowledge of electromagnetics, Cellsite Routers antennas and microwave design

·        Hands on experience with tools, test equipment, and hardware installation, commissioning and troubleshooting

·        Experience with microwave design software is a plus (pathloss, Atoll, etc)

·        Experience coordinating engineering program management activities is a plus

·        Ability to multitask and liaise with professionals in different fields.

·        Work flexibility of night time shift and travel