Technical Support Engineer

LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as a Technical Support Engineer

The Technical Support Engineer applies knowledge of LMI 3D sensors to resolve customer product issues in the shortest time possible. Using our online ticketing system, you will communicate with customers, investigate their support questions/problems, and respond or escalate as appropriate. This position also includes conducting feasibility studies on new applications and also growing our online knowledge base.
A Technical Support Engineer may transition to the Application Engineer role, participate in pre-sales support, working closely with the sales team to solve challenging customer applications and grow business.

• Monitor Zendesk dashboard, used to log customer support tickets.
• Communicate with customers to gather necessary information and respond to questions.
• Troubleshoot technical issues.
• Resolve tickets in a timely manner and document all activity.
• Communicate with the product development team and escalate product issues, as necessary.
• Be expert on all LMI 3D sensor products. Know hardware specs and how to use all LMI machine vision software tools. Understand where documentation is located and how it is organized.
• Maintain lab test and demo equipment to ensure that it is operational at all times
• Conduct feasibility testing, to determine if our sensors meet specific customer requirements. Produce reports showing results.
• This position does not require travel.

What do you need to be successful?

• Requires college degree in technical field, preferably in Electrical or Mechanical Engineering.
• Experience in the high-tech or factory automation industry space is nice to have 
• Recent Engineering graduate (without work experience but with relevant project experience) will be considered
• Software programming experience (C, C# or VB.NET) is highly desired.
• Working knowledge of PLC’s and factory automation is desired.
• Previous machine vision experience (with LMI products or a competitor) is desired.
• Excellent communication skills, both written and over the phone.
• Able to handle challenging customer situations.
• Exceptional organizational and prioritization skills
• Self-motivated. Have a positive attitude and a results-oriented approach to your work.

How to submit your interest?

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

Why being inclusive is important to us?

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.
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