Description
We are looking for a Support Engineer to become an integral part of our Customer Support team at Dot Compliance.
At Dot Compliance, we strive to ensure customer satisfaction and improve user’s experience. You will be working directly with the customers and closely with our services, development, and product teams.
Dot Compliance is a cloud-based, innovative software company, and our product allows pharma and medical device companies to manage their quality and compliance processes electronically.
Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented.
Responsibilities:
- Diagnose and troubleshoot technical issues.
- A key liaison between the customers and Dot Compliance.
- Provide technical support and communicate with our customers.
- Ensure customer satisfaction and identify outstanding issues.
- Prioritize cases based on criticality and sense of urgency.
- Provide documentation of technical knowledge.
- Identify repetitive issues and escalate it to the relevant department (management,
- services, development, etc.).
- Perform system testing and minor configuration support.
- Provide customer training.
Requirements
Requirements:
- At least 1 year experience of working as a service provider/technical support engineer.
- Technical orientation.
- Excellent written and oral communication skills - Hebrew and English.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player.
- People-oriented.
- Ability to work Mondays to Fridays – A must.
A+ if you meet these requirements
- A degree in a recognized University/College. An advantage for a degree in information systems, or a different technical field.
- Knowledge of Salesforce Administration or development.
- Knowledge of the life science industry.
What We Do
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
