The Role
Description
Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.
We’re looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.
Responsibilities
- Managing game escalations, including business and technical aspects
- Performing in-depth troubleshooting including analytics events, reading and analyze game logs
- Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
- Leading game campaigns and technical maintenance events end 2 end
- Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
- Providing solutions for complex issues that were escalated by other support levels
- Collaborating with the Business, Operation, Support and R&D teams
Requirements
- 2+ experience in Tier 2, Technical Support, Production Engineer or similar role
- Proven experience with SQL and data analysis
- Experience with system log analysis (Kibana/Coralogix)
- Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
- Experience working with REST APIs and WebSocket (Postman / hoppscotch)
- Ability to understand flows and provide creative troubleshooting solutions
- Multi-tasker, self-learner, highly motivated and a team player
- Strong capabilities building organized processes and structured formal documentation.
- English - excellent written and verbal communication skill
Advantages
None
Benefits
None
The Company
What We Do
As one of the world’s fastest-growing mobile game companies, we produce engaging entertainment that is enjoyed by players across the universe!
