As a Technical Support Engineer at AutoStore, you will serve as a key technical expert providing comprehensive support to our partners. This role combines technical troubleshooting expertise with relationship management, ensuring our partners receive exceptional service and maintain strong confidence in our solutions.
Key Responsibilities
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Lead technical problem investigation and root cause analysis, developing and documenting solutions that strengthen partner relationships
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Respond efficiently to diverse support cases including incidents, spare parts, warranty claims, delivery quality issues, and robot repairs
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Provide regular on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules
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Attend and actively participate in weekly Technical Support meetings to stay updated and contribute insights
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Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
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Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
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Serve as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners
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Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Rulebook
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Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
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Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution
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Understand and can explain the key elements of AutoStore technology and business model
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Expect to regularly travel 10%-20% of the time
Qualifications
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1+ years of experience in a hands-on mechanically or electrically focused technical environment
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Bachelor's degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute)
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Demonstrated ability to quickly master complex technical systems
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Strong aptitude for both technical problem-solving and customer training
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Excellent communication and relationship-building skills
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Willingness and ability to travel 10-20% of the time
AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.
Top Skills
What We Do
Welcome to AutoStore, where we make space and storage simpler! AutoStore™, founded in 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. The company is global, with over 950+ systems in 45 countries in a wide range of industries. All sales are distributed, designed, installed, and serviced by a network of qualified system integrators we call "partners". Figuring other industries could benefit from this new cube storage automation concept, Arrow Electronics acquired Hatteland Electronic in 2000. The funding enabled Hatteland Group to invest in AutoStore, and from that moment the commercialization period started. The mature and robust product called AutoStore was to become the backbone of the Hatteland Group and it was ready to conquer the world. In 2021, investment powerhouse SoftBank became an AutoStore shareholder following prior acquisitions by Thomas H. Lee Partners, L.P. and EQT Private Equity. Today, with more than 950 systems and 40,000 robots across 45 countries, AutoStore is poised to continue its aggressive global expansion.
Why Work With Us
AutoStore is positive, strong, and humble community. We started amongst neighbors in a small town in Norway. We believe to treat our neighbors with respect and care. We drive and cherish this community feeling, even as we grow beyond our original borders. Here we provide opportunity, growth, and flexibility to live our best lives!
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