Position Summary:
Are you a recent graduate looking to kick-start your career with cutting-edge technologies? Join Ribbon as a Junior Technical Support Engineer and dive into a dynamic role where you’ll provide technical support across our innovative product portfolio. This is your opportunity to engage directly with Ribbon’s global customers, channel partners, and internal global teams, gaining invaluable experience in the telecommunications industry.
Key Responsibilities:
- Provide technical support through Ribbon’s customer portal, phone, and email channels.
- Troubleshoot and resolve issues related to Ribbon’s product portfolio.
- Collaborate with cross-functional and cross-cultural teams to ensure prompt resolution of customer inquiries.
- Work with legacy and cutting-edge telecom platforms
What We Offer:
- Comprehensive benefits package, including above-standard medical care and sports activities.
- Language courses (English and Czech for foreigners) to enhance your professional skills.
- Continuous learning and development opportunities with access to cutting-edge technologies and mentorship programs.
- A supportive work environment that fosters collaboration and growth.
Required Skills:
- BS in Telecommunications/Computer Science/Electrical Engineering or equivalent. >>> candidate don’t have to be university degree, high school I fine, the education don’t have to be specified
- Experience with VoIP signaling and media transmission such as SIP
- Knowledge of IP networking, basic IP routing, firewalls and security considerations.
- Ability to troubleshoot and fix various technical problems
- Ability to read and analyze log files and network traces
- Effective communication with customers, colleagues, and managers
- High level of Czech and English >>>> no need for Czech language
Advantages:
- Background and experience in legacy telephony and signaling (SS7 ISUP, PRI, etc.)
- Experience working with cloud platforms (AWS, MS Azure, GCP etc.)
- Working knowledge of Linux/UNIX
- Telephony Routing and Translations skills.
- Experience with Session Border Controllers.
- Knowledge of Sonus carrier grade product
The successful candidate must be eligible to work in the Czech Republic.
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Top Skills
What We Do
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.
