Zilch

Technical Support Engineer

Posted 12 Hours Ago

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London, Greater London, England

Mid level

Fintech • Financial Services

The Role

The Technical Support Engineer at Zilch will manage and support end users, handle ticketing through Jira, onboard new starters, administer user access, create knowledge base articles, and resolve technology issues, focusing on both macOS and Windows systems while improving practices and systems.

Summary Generated by Built In

Who we are:

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We’ve already done big things since launching in the UK in 2020. In our first 24 months, we gained a huge 3 million customers. And just 14 months into our journey, we earned double-unicorn status – the fastest company in Europe to do so *bragging-not-bragging*

There are some exciting projects coming up and we’ve got big growth plans. Want to join us?

The role

We are looking for someone who has bags of energy, is happy, passionate and loves helping people with technology. This individual will play a key role in managing and supporting all business end users, so quick thinking approach and dealing with multiple issues under pressure is key.
Day to day responsibilities

Jira ticketing support.
Organising equipment for and onboarding our new starters.
Administering user access to various systems.
Creating knowledge base articles to help our users become self-sufficient.
Supporting our team in tracking down and resolving deeper technology issues.
Continually improving our systems, practices, and knowledge.
Using our remote management tools to deploy and repair systems or our staff.
Assist in ad-hoc technology support and technology related duties.
User application access
Engaging with 3rd parties to remediate IT related issues.
Office 365 & SharePoint administration.
Readiness for routine OS & Application patching deployed to Laptops.

What we're looking for...

Someone who has bags of energy, is happy, passionate and loves helping people with technology.
An enthusiast who lives and breathes hardware and software.
An engineer who is wholehearted about keeping our systems and hardware humming and our staff productive.
4+ supporting macOS systems.
3+ years supporting Windows systems.
Ticketing and KB article creation.
Strong at setting up, provisioning and supporting AV for Company wide\local team stand-ups.
Terminal / CLI knowledge.
Depth of device and patch management exposure.
Strong MS Office 365 administration.
Bash Script & PowerShell.
Apple Business Manager enrollment.
Good understanding of Device Enrollment program.
Understanding CIS compliancy.
Administering Jira.
On-boarding/Off-boarding practices.
Good hardware and troubleshooting knowledge with Mac & Windows devices.

Bonus Skills

Okta IDP Access Management Systems.
Coaching junior engineers
Jamf 100 certification or higher.
Familiarity with SwiftDialog.

Benefits:

Compensation & Savings

Pension scheme - 5% employee contribution and 3% employer contribution
Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
Income Protection - up to 75% of annual basic salary to cover long term injury or illness

Health & Wellbeing