Technical Support Engineer

Technical Support Engineer - Fintech

Málaga Office - Hybrid: 4 days in the office, 1 day working from home

Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.

Are you ready to be an Eburian?

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.

What we offer:

• Variety of meaningful and competitive benefits to meet your needs;
• Competitive salary.;
• You’ll have continuous professional growth thanks to our career progression framework with regular reviews;
• Equity process through a performance bonus; 
• Allowance to take annually paid time off as well as during local public holidays;
• Continued personal development through training and certification;
• Being part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principles;
• Contribute to our technical design through our open and collaborative Request For Comments (RFC) process;
• We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects;

Why should I join Ebury?

Want to work in a high-growth environment? We are always growing. Want to build a better world? We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. 

At Ebury you will find an internal group dedicated to discussing how we can build a more diverse and inclusive workplace for all people in the Technology Team, so if you’re excited about this job opportunity but your background doesn’t match exactly the requirements in the job description, we strongly encourage you to apply anyways. You may be just the right candidate for this or other positions we have.

Get ready to take your career to the next level:

If there’s something that you can do in our Tech team, it is growing professionally: thanks to our career path and our collaborative and cross-working teams, every day is a new adventure.

What you will do:

• Troubleshoot applications, services and infrastructure issues reported by end-users of the systems developed by our engineering teams.
• Verify and document issues and bugs for accurate tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Partner with trusted vendors to resolve service events.
• Work with software development engineers to enhance processes and conduct code reviews.
• Work on a collaborative rotation (shifts) to cover support on different time zones.
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.

What we expect from you:

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
• English proficiency is required, while knowledge of Spanish or Portuguese is a bonus.
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

We welcome applications from candidates who require a work permit. For non-EU/EEA nationals, the company may assist with the work permit process, depending on individual circumstances.

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