Technical Support Engineer

The Red Hat Customer Experience and Engagement (CEE) team is looking for an OpenShift Technical Support Engineer to join us in Brazil. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.

What you will do

• Provide technical support to Red Hat's enterprise customers, mainly for Americas markets, for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Maintain a commitment to providing a premium experience for Red Hat's customers

• Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge database while working on customer issues

What you will bring 

• Bachelor’s or higher degree in a technical field, preferably in engineering or computer science

• Excellent written and verbal communication skills in English

• 3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider

• Experience with Docker, Kubernetes, Containers and Open vSwitch

• Experience with developer workflows, continuous integration (CI) like Jenkins and continuous deployments paradigms

• Excellent troubleshooting skills; passion for problem-solving; passionate about open source technology

• Ability to communicate clearly and concisely to customers with various levels of technical experience

• Experience with Linux operating system installation, configuration, upgrade, and maintenance is a plus.

• Knowledge of Red Hat Enterprise Linux internals like DNS/RSyslog, Networking concepts (TCP/IP) is an advantage.

#LI-FV1 #LI-REMOTE

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
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