Technical Support Engineer, Zero Trust

Posted 4 Days Ago
Be an Early Applicant
Lisbon
Hybrid
Junior
Cloud • Information Technology • Security • Software • Cybersecurity
Helping Build a Better Internet
The Role
The Technical Support Engineer will assist customers with technical issues, focusing on network problems, identity management, and VPN configuration while promoting a customer-first approach.
Summary Generated by Built In

Available Locations: Lisbon, Portugal
About the role
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience

  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
  • You have experience configuring and troubleshooting VPNs
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

  • You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
  • You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
  • You are familiar with Apache, Nginx, IIS, and other web servers
  • You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers

Top Skills

Apache
Cloudflare Zero Trust
Command Line Tools
Dns
Email
Federation
Fido
Identity And Access Management
Iis
Ms Sql
MySQL
Nginx
Oauth
Postgres
Push Mfa
SAML
Scim
Sms
Sso
Totp
U2F
Vpns
Webauth
Zero Trust Policies
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The Company
HQ: San Francisco, CA
3,900 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.

Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.

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Cloudflare Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'

Typical time on-site: Flexible
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